Account Manager, SME & Growth

At Airwallex (airwallex.com) , we're building the future of global finance on one platform. Founded in 2015 in Melbourne, Airwallex is the leading financial technology platform for modern businesses to grow beyond borders. With one of the world's most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all on one single platform. If you're excited to do the most ambitious work of your career and change the way money moves around the world - join us! As an Associate / Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers. We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business. What you will do:

• Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services
• Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential

• Achieve revenue targets by focusing on input metrics to deliver the relevant outputs
• Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you're driving
• Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this

What you will bring:

• You have experience - 1-2 years (Associate Account Manager), 3+ years (Account Manager) of B2B experience managing and growing technology/Fintech relationships with SME accounts
• You are hungry to succeed - you hold yourself accountable for delivering key outcomes, including KPIs and revenue targets, and have resilience and determination
• You are a relationship builder - you build meaningful, collaborative relationships with all people that you work with, both internally and externally
• You can speak to anyone - you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
• You are a problem solver - you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
• You are technically minded - you are excited to get into the details to understand complex concepts and the ins and outs of the global financial system
• You are adaptable - you are comfortable with rapid changes and look forward to being part of a high-growth business where we constantly try, learn, and improve
• Proficiency in Mandarin (speaking and writing) is strongly preferred

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.