Customer Success Engineer
Full time
at Tines
in
Online
Posted on April 30, 2024
Job details
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- 25 days annual leave
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
- Design and Develop Automation Stories in Tines connecting tools together using their APIs
- Work closely with customers while they onboard, grow, and expand their usage of the platform
- Deliver Professional Services engagements with our Project Management Team to increase rapid adoption among our customers
- Educate customers on best practices in process automation and optimization
- Partner with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
- Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
- Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
- Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.
- As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them
- Proven track record of supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
- Experience reading API docs and using an API to connect tools
- Experience scoping and delivering professional services, or similar engagements
- Passionate about supporting customers and helping them automate their repetitive and manual workflows
- A passion for becoming an expert in a software solution like Tines
- Curiosity to learn new technologies from both a Tines and customer perspective
- Experience working hands-on with automation software and designing/creating workflow automations
- Experience with application deployment using Docker, Fargate,Kubernetes or other containerisation technologies is a bonus but not required
- Experience in enterprise security tools is a bonus, but not required
- Comfortable in a fast-paced environment
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