It service delivery specialist

Job Summary: If you are an IT Professional, Emerson has an excellent role for you! We are looking for an IT Service Delivery Specialist role who will be under IT Infrastructure team and act as a local point for all IT issues (Infrastructure and Application) at your site and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications). In this Role, Your Responsibilities Will Be:

• Assist IT Service Delivery Specialists and Analysts in resolving complex IT Infrastructure issues, may provide on the job training for junior staff.
• Support and maintain the IT Infrastructure in the following tasks:
• security standards to be aligned with the Emerson security policy.
• systems and data access – to be handled in collaboration with Service Desk
• backup and recovery including Disaster Recovery Planning.
• asset management which includes Hardware lifecycle management and SW licensing
• audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote).
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications).
• Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives sought at growing efficiency.
• Assists users with business proposal generation, regarding our standards and policies.
• Establish the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service.
• Establish good working relationship with users and other sources of support and assistance.
• Ensure level of service agreed with the business is achieved and reported on, as well as agree SLA's on ad-hoc projects and initiatives, collaborating with the other Enterprise IT Departments.
• Represent the IT Service Delivery team in specialized forums and be the Champion within the region for one of the IT Infrastructure domains (GAMS, Servers, Client, Network)
• Follow and implement Emerson policies regarding IT management, security, standards and procedures.
• Ensure that relevant IT documentation is maintained and up to date.
• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control.

Who You Are: You model high standards of honesty and integrity. You anticipate customer needs and provide services that are beyond customer expectations. You articulate messages in a way that is broadly understandable. You always keep the end in sight; puts in extra effort to meet deadlines. You seek innovative approaches to address problems. For This Role, You Will Need:

• ITIL 4 Foundational Certification
• Minimum 6 years of significant experience within a complex IT Infrastructure environment
• Minimum 6 years of demonstrable experience in offering support on IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote).
• Minimum 5 years of experience in direct user/customer interactions, using discussions, fix and risk evaluation to resolve customer issues.
• Minimum 3 years of experience in working with IT documentation, standards and policies, as well as vendor related processes
• Knowledge on VMware ESXi / VCenter knowledge, Windows Server 2008/2012/2016, Cisco networking knowledge, CITRIX; MS Remote Access.
• Experience in IP networking administration and services including DNS, DHCP, Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye), Active Directory and GPO & policy design and support.

Preferred Qualifications that Set You Apart:

• Degree or any equivalent in Information Technology or any related field.
• Experience in working with multiple partners, and collaborating with high level business leadership.

Our Offer to You: By joining Emerson, you will be allowed to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, and equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work setup where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. Our Commitment to Diversity, Equity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.