Refund Management Executive

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy. CPF (Central Provident Fund) members can leverage their CPF savings for diverse purposes such as home ownership, healthcare expenses, and building a nest egg for retirement through various available schemes. If you possess a meticulous nature, are a systematic thinker, and find fulfilment in assisting others, this role aligns seamlessly with your qualities. What you will be working on

• Assess and process refund applications for contributions that are overpaid under various scenarios.
• Correspond with employers and members to clarify or update on refund applications.
• Review, streamline, and automate existing refund business processes.
• Provide operational support to supervisors.
• Handle conditional wage repayable, capping refunds, and other refunds.
• Handle requests to limit employee share to AW ceiling.
• Perform other ad-hoc duties such as system testing and co-curricular activities.

• Previous experience in refund management or financial services preferred.
• Good analytical and problem-solving skills.
• Ability to communicate effectively with employers, members, and internal stakeholders.
• Proficiency in Microsoft Office suite, particularly Excel.
• Experience with process improvement and automation techniques is preferred.
• Ability to work independently and prioritize tasks effectively.
• Detail-oriented with a high level of accuracy in data entry and analysis.
• Strong organisational skills and ability to handle multiple tasks simultaneously.

• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position