Job details
About the role The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. Basic Qualifications
Preferred Qualifications
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Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
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'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '43412789', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - Rides - German speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> About the role <p></p> The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. <p></p><b> Basic Qualifications </b><ul><li> Fluent in German </li><li> Good knowledge of English (written and spoken). </li><li> Currently living in Lisbon or willing to move. </li><li> Availability to work in rotating shifts from Monday to Sunday (crucial). </li><li> Outstanding reading comprehension and writing skills. 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successful Customer Experience Manager Advanced Diploma career!<br /> <br /> <strong>This Customer Experience Manager Advanced Diploma training offers</strong><br /> Free Time Management Course<br /> Free Exam<br /> Lifetime Access<br /> <br /> <strong>This course is ideal for:</strong><br /> Students<br /> Job seekers<br /> Teachers<br /> <br /> <br /> <strong>Customer Experience Manager Advanced Diploma course curriculum</strong><br /> Lecture 1: Introduction to Advanced Customer Experience Management<br /> Lecture 2: Advanced Customer Research and Analysis<br /> Lecture 3: Designing and Implementing CX Strategies<br /> Lecture 4: Advanced Customer Relationship Management<br /> Lecture 5: Employee Engagement and Training<br /> Lecture 6: Technology and CX<br /> Lecture 7: Metrics and Measurement for CX Excellence<br /> Lecture 8: Crisis Management and Customer Recovery<br /> Lecture 9: Regulatory Compliance and Ethical Considerations<br /> Lecture 10: Creating a Customer-Centric Culture<br /> Lecture 11: Career Development and Future Trends<br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Call Center Supervisor,Customer Service Analyst,Customer Service Associate', 'eligibility' => 'No formal entry requirements for Customer Experience Manager Advanced Diploma course. You need to have: <ul> <li>Passion for learning</li> <li>A basic understanding of the English language</li> <li>This course is available to all learners, of all academic backgrounds.</li> </ul> ', 'school' => 'Course Line', 'keywords' => 'CRM,Customer,Customerservice,Customer Service,Leadership', 'location' => 'Online', 'duration' => 'Upto 17 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => null, 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43412789', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Support Representative - Rides - German speaker.', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> About the role <p></p> The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support. <p></p><b> Basic Qualifications </b><ul><li> Fluent in German </li><li> Good knowledge of English (written and spoken). </li><li> Currently living in Lisbon or willing to move. </li><li> Availability to work in rotating shifts from Monday to Sunday (crucial). </li><li> Outstanding reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues. </li><li> Passion for helping others and creating support experiences that exceed users' expectations. </li><li> Ability to troubleshoot problems and find speedy resolutions. </li><li> Skilled at handling multiple issues at once to efficiently solve a large number of inquiries. </li><li> Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users. </li><li> You're an Uber Advocate -- you care deeply about the product and getting others excited to use Uber. </li></ul><b> Preferred Qualifications </b><ul><li> 1 year experience in Customer Support role (plus)! </li><li> Bachelor's degree or college experience preferred, but not mandatory. </li><li> Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory. 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Hiring company
Uber
-
Customer Care Diploma Brentwood Open Learning CollegeAED 273
AED 2,738Duration: Upto 200 Hours -
Customer Experience Manager Advanced Diploma Course LineAED 89Duration: Upto 17 Hours
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