Sr Support Engineer, SAP BASIS - HANA

Sr Support Engineer, SAP BASIS - HANA page is loaded

Sr Support Engineer, SAP BASIS - HANA

Apply locations Remote S. Korea Remote Singapore Remote Malaysia Remote Australia Remote Japan time type Full time posted on Posted 9 Days Ago job requisition id R-100863 About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI) Position Summary   We actively seek a Sr SAP Support Engineer, SAP BASIS - HANA Koran speaking . This is a remote role that can be based anywhere in Japan, South Korea, Malaysia, Singapore, Australia, New Zealand, or India. The role of the Primary Support Engineer, SAP BASIS - HANA (Korean speaking) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments. Essential Duties & Responsibilities

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for your specialist SAP modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional adviser
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Education

• Bachelor Degree in Computer Science or related field or equivalent experience

Experience

• 10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration
• 5+ years direct support of application end-users in a Corporate environment
• 4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development
• 3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development
• Working knowledge of multiple databases (Oracle, MSSQL,Sybase, MaxDB, DB2, HANA etc.)
• Experience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA Studio
• Experience in SAP performance analysis and tuning
• Experience in SAP Migrations to HANA using latest tools like DMO and SUM
• Hands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANA
• Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring
• Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc. Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Analytical, logical problem resolution skills
• SAP certification(s) preferred
• Knowledge of localizations: architecture, implementation and key functionality
• Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content
• Demonstrable history solving complex problems across multiple modules
• Proficient in setup of Source System for BW, BEx Web in NW20004s
• Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)
• Excellent knowledge about administering and managing SAP J2EE Web Application Server.
• Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications
• Portal User Management Engine (UME) configuration with SAP R/3, LDAPs
• Single Sign-On Configuration between Portal and the SAP Systems
• Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration Configuring cluster installations for load balancing
• Installation and configuration of Apache as the Reverse Proxy
• Installed and configured TREX
• Knowledge in backup/recovery scheme for the portal

Skills

• Ablet to communicate fluently in both Korean and English.
• Superb trouble-shooting skills and tenacity in problem-solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality, tables and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage
• Experience with Ariba Integration Toolkit, SAP Business Connector, OpenText Archiving would be an advantage

Company Description: Why Rimini Street?   We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.
• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 
• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 
• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts on six continents for over 350 charities.

Accelerating Company Growth  

• Founded in 2005
• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 4,900 signed clients, including 180 Fortune 500 and Global 100 companies
• Over 1,800 team members in 23 countries
• U.S. and international recognition for industry leadership and philanthropic efforts. See our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  To learn more about how Rimini Street is redefining the enterprise software support industry, visit Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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