Senior Manager, Loyalty Marketing, APEC
Job details
Job Number 23132174 Job Category Sales & Marketing Location Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Senior Manager, Loyalty Marketing, APEC is responsible for the planning, direction and management of all loyalty marketing initiatives for APEC. This role will effectively pull through all sales, marketing, and member engagement activities that drive awareness, enrollment and activation of the loyalty program. CANDIDATE PROFILE Education and Experience
- Degree holder preferably in Business, Marketing or Communications.
- Minimum 5+ years’ experience in marketing with solid exposure in large-scale loyalty/ CRM program, marketing communications and promotions. Experience in leading agile teams and agencies is a plus.
- Strong analytical skills with ability to leverage data to create effective offers and promotions.
- Strong business acumen with creative and innovative mindset.
- Well-organized with ability to multitask and manage projects and priorities with on-time and on-budget delivery.
- Experience in demonstrating influential leadership and effectively collaborating with people at all levels across functions in a diverse environment.
- Energetic and results-oriented. Self-starter and capable of performing independently with minimal supervision.
- Fluency in written and spoken English.
- Proficiency in MS Word, Excel, PowerPoint
- Coordinates the development, piloting and timely implementation of loyalty marketing initiatives for APEC
- Oversees the participation of hotels in pilots of initiatives to ensure the feedback, process and measures are well documented.
- Lead, develop the overall distributed marketing email strategy to drive optimum results, including liaising with area teams, data analysis etc.
- Develop holistic approach to drive member activation including setting up targeted offers, localizing global/regional offers and member communications
- Manage and lead discussions with creative, other agencies on all the content, marketing materials required for loyalty marketing initiatives
- Owns and manages loyalty marketing brand and marketing governance. Liaises with internal and external parties to ensure all ATL/ BTL messages are aligned with brand guidelines.
- Monitors industry trends, tools and customer insights to stay current.
- Measures, analyzes and reviews program performance, and tracks progress on KPIs to ensure business goals are achieved.
- Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams -Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing -Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
- Coworker Relationships -Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships -Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen -Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. â—¦ Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. â—¦ Creative Expression-The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others. â—¦ Marketing-The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities. ◦ Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). ◦ Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. ◦ Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. ◦ Reading Comprehension – Understands written sentences and paragraphs in work related documents. ◦ Writing - Communicates effectively in writing as appropriate for the needs of the audience.
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'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 23132174<br><b> Job Category </b> Sales & Marketing <br><b> Location </b> Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Management <br><p><b> JOB SUMMARY </b></p><p> The Senior Manager, Loyalty Marketing, APEC is responsible for the planning, direction and management of all loyalty marketing initiatives for APEC. This role will effectively pull through all sales, marketing, and member engagement activities that drive awareness, enrollment and activation of the loyalty program. </p><p><b> CANDIDATE PROFILE </b></p><p><b> Education and Experience </b></p><ul> <li> Degree holder preferably in Business, Marketing or Communications. </li> <li> Minimum 5+ years’ experience in marketing with solid exposure in large-scale loyalty/ CRM program, marketing communications and promotions. Experience in leading agile teams and agencies is a plus. </li></ul><p><b> Skills and Competencies </b></p><ul> <li> Strong analytical skills with ability to leverage data to create effective offers and promotions. </li> <li> Strong business acumen with creative and innovative mindset. </li> <li> Well-organized with ability to multitask and manage projects and priorities with on-time and on-budget delivery. </li> <li> Experience in demonstrating influential leadership and effectively collaborating with people at all levels across functions in a diverse environment. </li> <li> Energetic and results-oriented. Self-starter and capable of performing independently with minimal supervision. </li> <li> Fluency in written and spoken English. </li> <li> Proficiency in MS Word, Excel, PowerPoint </li></ul><p><b> CORE WORK ACTIVITIES </b></p><ul> <li> Coordinates the development, piloting and timely implementation of loyalty marketing initiatives for APEC </li> <li> Oversees the participation of hotels in pilots of initiatives to ensure the feedback, process and measures are well documented. </li> <li> Lead, develop the overall distributed marketing email strategy to drive optimum results, including liaising with area teams, data analysis etc. </li> <li> Develop holistic approach to drive member activation including setting up targeted offers, localizing global/regional offers and member communications </li> <li> Manage and lead discussions with creative, other agencies on all the content, marketing materials required for loyalty marketing initiatives </li> <li> Owns and manages loyalty marketing brand and marketing governance. Liaises with internal and external parties to ensure all ATL/ BTL messages are aligned with brand guidelines. </li> <li> Monitors industry trends, tools and customer insights to stay current. </li> <li> Measures, analyzes and reviews program performance, and tracks progress on KPIs to ensure business goals are achieved. </li></ul><p><b> MANAGEMENT COMPETENCIES </b></p><p> <p><b> Leadership </b> </p> <ul> <li><b> Adaptability </b> - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. </li> <li><b> Communication </b> - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. </li> <li><b> Problem Solving and Decision Making </b> -Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. </li> <li><b> Professional Demeanor </b> - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. <br></li> </ul> <p><b> Managing Execution </b> </p> <ul> <li><b> Building and Contributing to Teams </b> -Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. </li> <li><b> Driving for Results </b> - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. </li> <li><b> Planning and Organizing </b>-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. </li></ul> <p><b> Building Relationships </b> </p> <ul> <li><b> Coworker Relationships </b> -Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. </li> <li><b> Customer Relationships </b> -Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. </li> <li><b> Global Mindset </b> -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. </li></ul> <p><b> Generating Talent and Organizational Capability </b> </p> <ul> <li><b> Talent Management </b> - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. </li></ul> <p><b> Learning and Applying Professional Expertise </b> </p> <ul> <li><b> Applied Learning </b> - Seeks and makes the most of learning opportunities to improve performance of self and/or others. </li> <li><b> Business Acumen </b> -Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. </li> <li><b> Technical Acumen </b> - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. <br>â—¦ Communications and Media-Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. <br>â—¦ Creative Expression-The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others. <br>â—¦ Marketing-The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability. </li> <li><b> Basic Competencies </b> - Fundamental competencies required for accomplishing basic work activities. <br><b>â—¦ Basic Computer Skills </b> - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). <br><b>â—¦ Mathematical Reasoning </b> - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. <br><b>â—¦ Oral Comprehension </b> - Listens to and understands information and ideas presented through spoken words and sentences. <br><b>â—¦ Reading Comprehension </b> – Understands written sentences and paragraphs in work related documents. <br><b>â—¦ Writing </b> - 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'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 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'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = true $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '13026', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = '' $langUrl = 'https://jobs.laimoon.com/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'en' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '99485', 'seeder_id' => '0', 'edited_seeder_id' => '89', 'edited_client_id' => '0', 'title' => 'Facilities Management Diploma', 'external_link' => 'https://newskillsacademy.co.uk/course/facilities-management-course/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 14 Hours', 'base_duration' => '0', 'timing' => 'Flexible', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'New Skills Academy', 'logo' => '', 'certificate_diploma' => '', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '35', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '35', 'nondiscounted_base_price' => '299', 'currency' => 'USD', 'discount' => '88% off through Laimoon!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<p>This comprehensive course on Facilities Management is a great choice for those individuals who have an interest in the field of facilities; either as an existing professional in the sector or with a desire to enter the industry and looking to master the key skills that they need to embark upon a rewarding and successful career as a Facilities Manager. </p><p>Divided into ten thought-provoking and interactive modules, this course delivers all of the skills, knowledge and information that you need to kick start your learning and become an effective and highly skilled Facilities Manager. Existing Facilities Managers can use this course to reinforce and consolidate their current knowledge and to gain more specialist knowledge in other niche areas that they may not have had direct exposure to. Those without any formal experience in facilities management will benefit from the all-encompassing scope of the course and practical application that the course offers. </p><p><strong>What you will learn?</strong></p><p> This course covers these key areas in detail, plus much more: </p><ul class="learn-mod"> <li>An introduction to the management discipline of facilities management, including its operational and strategic importance in an organisation</li> <li>They key skills needed to become a successful Facilities Manager and how to progress your career in the field</li> <li>Tried and tested methods of managing and utilising space, including space efficiency sourcing new premises and managing moves of premises</li> <li>The management of workplace services, including heating and lighting, security, catering, cleaning, repairs and maintenance, IT systems, workplace furniture, parking and waste disposal</li> <li>Effective methods of managing people including employees, contractors and suppliers and your legal responsibilities towards these parties</li> <li>Procurement and vendor management within facilities, including dealing with suppliers, the importance of effective negotiation and different types of leases of premises</li> <li>Health and safety at work, including risk assessments and risk mitigation, fire safety and first aid</li> <li>How to maintain quality control in facilities management, including the utilisation of effective maintenance strategies and common types of maintenance arrangements</li> <li>The parallels between project management and facilities management and how to successfully structure a facilities project</li> <li>Dealing with cost management and ways to reduce costs throughout the organisation, plus how to work with common financial documents such as budgets, balance sheets and asset registers</li> </ul><p> If you are seriously considering a career in facilities management, this course is the ideal starting point for you. It is also particularly useful for those with some previous experience in the field where they can apply their direct knowledge to the topic areas. 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This role will effectively pull through all sales, marketing, and member engagement activities that drive awareness, enrollment and activation of the loyalty program. </p><p><b> CANDIDATE PROFILE </b></p><p><b> Education and Experience </b></p><ul> <li> Degree holder preferably in Business, Marketing or Communications. </li> <li> Minimum 5+ years’ experience in marketing with solid exposure in large-scale loyalty/ CRM program, marketing communications and promotions. Experience in leading agile teams and agencies is a plus. </li></ul><p><b> Skills and Competencies </b></p><ul> <li> Strong analytical skills with ability to leverage data to create effective offers and promotions. </li> <li> Strong business acumen with creative and innovative mindset. </li> <li> Well-organized with ability to multitask and manage projects and priorities with on-time and on-budget delivery. </li> <li> Experience in demonstrating influential leadership and effectively collaborating with people at all levels across functions in a diverse environment. </li> <li> Energetic and results-oriented. Self-starter and capable of performing independently with minimal supervision. </li> <li> Fluency in written and spoken English. </li> <li> Proficiency in MS Word, Excel, PowerPoint </li></ul><p><b> CORE WORK ACTIVITIES </b></p><ul> <li> Coordinates the development, piloting and timely implementation of loyalty marketing initiatives for APEC </li> <li> Oversees the participation of hotels in pilots of initiatives to ensure the feedback, process and measures are well documented. </li> <li> Lead, develop the overall distributed marketing email strategy to drive optimum results, including liaising with area teams, data analysis etc. </li> <li> Develop holistic approach to drive member activation including setting up targeted offers, localizing global/regional offers and member communications </li> <li> Manage and lead discussions with creative, other agencies on all the content, marketing materials required for loyalty marketing initiatives </li> <li> Owns and manages loyalty marketing brand and marketing governance. 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Hiring company
Marriott International, Inc.
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Facilities Management Diploma New Skills AcademyAED 129
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