VP/AVP, Team Lead, Credit Operations, Consumer Banking Ops, Technology & Operations

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibility :

• Deliver quality services to business units / external customers by adopting a systematic and consistent approach in line with the Bank's policies and procedures.
• Manage, supervise, motivate and coach staff to build an efficient, knowledgeable team such that all requests / instructions are completed within set accuracy & timeliness.
• Provide direction by setting performance targets for staff and monitor actual performance against targets
• Direct change decisively and manage change swiftly.
• Explore initiatives to automate manual processes with the objective to achieve productivity gain, enhance control and eliminate operational errors.
• Provide user requirements, review of functional design documents and participate in user acceptance test.
• Support the Head/Area Manager to ensure the smooth operation of the unit and realise productivity gains through continuous process improvements
• Develop operation manuals and ensure manuals are reviewed and updated with changes in processes and guidelines timely.
• Develop and ensure standard operating procedures (including DRP/BCP procedures) are in place and reviewed and updated on timely basis.
• Work with Business and various stakeholders and provide valuable input whenever required.
• Identify, highlight and mitigate risks associated with manual operational processes.
• Ensure accurate and timely reporting to Management

• Degree holder in Business and Finance, Business Administration, Operations Management or related disciplines preferred
• Minimum 2 years of relevant work experience in financial institutions (Credit Operations)
• Experience leading team will be highly desirable for this role
• Those with Mortgage Loans experience will be an added advantage
• Good organizational skills with demonstrated ability in managing operations
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
• Knowledge of Process Improvement Toolkit and metrics/measurement
• Good understanding of operational risks.
• Meticulous with eye for details
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time.