Customer Experience Executive
Full time
at NodeFlair
in
Online
Posted on April 29, 2024
Job details
1. Responsibilities: Handle queries via live chat email and hotline
- Delivering a best in class customer experience in person and via our omnichannel support. Engaging customers with speed empathy and effectiveness while building trustbased and enduring relationships
- Onboarding customers by processing their applications and performing KYC checks
- Execution of backend related operations
- Improve the Customer Experience framework such as internal processes tech architecture customer facing platforms etc
- Champion the voice of customers and drive projects. Share knowledge ideas and best practices with others
- Any other ad hoc task assigned
- Have 1 2 years experience in Customer Experience or Customer Support and telemarketing will be an advantage
- Fluency in written and spoken English
- Professional phone and email etiquette ability to present the solution and handle questions objections or other inquiries
- Selfmotivated meticulous and able to work independently to achieve defined targets
- Time off They offer flexible paid vacations as well as many other observed holidays by country. They also like to have their people take a day off for special days like birthdays and work anniversaries.
- Flexible Working
- Medical Benefits
- Mental Health and Wellness
- Learning & Development Tech Support
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