Service Officer- Virtual Banking- Retail Banking Division( Kuwaiti Nationals)
Full time
at Al-Tijari Commercial Bank of Kuwait
in
Kuwait
Posted on April 29, 2024
Job details
- Interact with customers and service all transactional requirements.
- Service standards as defined to be adhered at all times.
- Any other assignments as defined by the Manager or Supervisor from time to time.
- Ensure accuracy of the information provided to customers, request support from Operations Officer if required.
- Abide by IT Security policy and procedures.
- Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.
- Number of calls answered and average time of call as per industry standards.
- Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.
- Fast response and process to financial and non-financial.
- Communicate customer's suggestions/comments clearly to the Team Leader/Supervisor.
- Performing transaction as per bank procedures.
- Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit
- Participate actively in training and supporting new Service Officer.
- Accordingly lead & supervise the team of Service Officer to run normal Virtual Banking transactions and tasks assigned by superiors.
- Communicate with Operations Officer/Manager in case of need to solve service emergency requirements or system mal-functions.
- To test any new application, system and provide us with his points.
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