Administrator: Debt - JHB
Job details
At Liberty we believe that when knowledge rolls up its sleeves, people's realities change. And that's what we do; we change realities every day. Since 1957 we've grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for knowledge is embodied by a group of outstanding people who give our clients the tools and advice needed to achieve success.Purpose
To deliver finance debt administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Qualifications and Experience
Qualifications
Matric
Debt Collection certification ( Any level)
Paralegal certification(advantageous)
Experience
2-3 years' experience in Debt Management/Commissions or Contracting
Knowledge of Liberty systems and processes specifically SRS
Excel knowledge intermediate/Advanced
Working with Attorneys and Debt Collectors will be an advantage.
Key Responsibilites
Build solid relationships with Branch Managers within all the regions. Highlight high risk accounts and give recommendations.
Formulate strategies to leverage the AOD process when Advisers terminate. Make telephonic and electronic contact with active Advisors.
E-mail Commission statements and electronic recons to active Advisors.
Secure repayment or settlement plan by obtaining: AOD(Acknowledgement of Debt),PTP (Promise to Pay) and NBC(New Business Commitment);
Ensuring 100% accuracy when comparing recon to commission statements.
Run and perform electronic recons which reconciles to ECS and Info slips.
Extraction of all contracting documents.
Extraction of all policy documents that caused the debt.
Ensuring that all queries received by attorneys and collection partners are resolved to their satisfaction.
Monthly reporting to Management as well as Sales Leaders
Reporting on Attorney and Collection Partner progress AOD repayment, debit order tracking
Testing and validating whatever has been developed by IT.
Competencies
Financial Management
Financial Control
Query resolution
Financial Administration
Financial Acumen
Functional Policies and Procedures
Organisation and Attention to Detail
Interpersonal Effectiveness
Problem Solving and Analysis
Teamwork and Cooperation
Communicating with Impact
Relationship Management and Networking
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