Service Designer/ UX Designer

We are looking for a Service Designer with UX skills to join the Consumer Solutions design team for our client. Service Designer/ UX Designer Tasks

• Facilitate workshops with relevant stakeholders to map the customer journey and critical touchpoints
• Conduct relevant user studies and best practice research to support decision making.
• Develop test and iterate on the desired customer journey.
• Contribute to developing the service design domain within the Concepts & UX.
• Support initiatives across Consumer Solutions customer journey to ensure a professional and coherent experience in line with brand guidelines.
• Plan, execute and analyze qualitative and quantitative user/ customer research
• Provide strategic leadership for the service design area.
• Oversee and manage end-to-end service design projects.
• Collaborate with executives and other leaders to align service design strategies with business objectives.
• Establish and enforce service design standards, processes, and best practices.
• Mentor and develop the skills of the service design team members
• Drive innovation and creative excellence within the service design function.
• Ensure the integration of service design with overall business strategies.

• Strong understanding of service design principles and methodologies.
• Excellent communication, collaboration and stakeholder management skills.
• Proficiency in using tools for service design, such as journey mapping software.
• Ability to empathize with users and stakeholders.
• Problem-solving mindset and creativity.
• Extensive experience in service design with a proven track record of leadership.
• Strategic thinking and the ability to align service design with broader business goals.
• Exceptional project management and organizational skills.
• In-depth knowledge of service design methodologies and best practices.
• Bachelor’s or Master’s degree in Service Design, Interaction Design, or a related field.
• You have 3-5 years of experience within service design, business design, management/strategy consulting, marketing or other relevant customer experience domains

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