Head of Creative Operations

Location: The Parks side of Randburg Work model: Fully in-office Benefits: Unlimited leave, medical aid The Make it Good Company is excited to partner with an award-winning, cutting-edge (medium-sized) creative agency in the search for their new Head of Creative Operations. The overarching purpose of the role is to manage the time and people within the agency's community. Here is a breakdown of the position: Project Design:

• Scheduling and Traffic:
  • Visibility of all staff and freelancers in the agency's community
• Output Management:
  • Working with the project managers to ensure that people and time have been planned for properly.
• Project Velocity:
  • Ensuring that projects are moving forward daily, with PM’s driving the cadence of the project to ensure tasks are completed and milestones are met.

• Acquisition, retention, performance, reporting:
  • Build and implement systems to ensure that we are constantly attracting and retaining the best possible talent the country has to offer.
  • Managing the performance of this talent daily and reporting on this performance to the management team.
• Systems Design + Implementation:
  • Build out systems to ensure daily management of staff, visibility and time management of resources.

• Solid experience in a similar role, in either a film production/post-production or a tech environment
• Strong leadership skills with experience in managing teams and collaborating with cross-functional stakeholders.
• Talent Management Experience:  Demonstrated experience in talent acquisition, retention, and performance management
• Systems Design and Implementation: Proven track record of designing and implementing systems for resource management, scheduling, and performance tracking.
• Change Management Skills: Ability to drive organisational change and implement new systems effectively.
• Performance Reporting: Experience in developing and presenting performance metrics and reports to senior management.

• Build an understanding of the business and its workflow systems.
• Adapt and implement systems to ensure visibility of all resources across all projects in the business.

• Work with project managers to start implementing these new systems.
• Have the organisation working with this system after 2 months, with all permanent staff being allocated 100% of the time, and 60% of the freelance resources being allocated on this system.

• Having the agency's community fully scheduled at all times on a system that all managers can see at all times.
• Start attracting new talent to the community.
• Implementation of the agency's incentive program with relevant staff.