Payment Support Consultant
Job details
A new opportunity has become available for a Payment Support Consultant to join our Operations team based in Cape Town or Pretoria. The purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations /products that affect remittance transaction completion. The Payment Operations Specialists reports directly to the Payment Operations Supervisor. This position is responsible for liaising with Pay-In, Pay-Out partners and Mukuru departments in resolving any payment related queries. Duties and Responsibilities (include but is not limited to):
- Resolve Pay-In queries to ensure timeously release of the order
- Resolve Pay-out partner queries
- Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
- Ensure due diligence/investigations are completed in accordance with SOP specifications
- Ensure business continuity at all times
- Own the communication with customer and stakeholder within the SLA of the business continuity process
- Manage, control and assign user access to the pay-out system
- Uphold the company brand
- Always provide professional customer service and give information based on the training received
- Maintain knowledge of all company products
- Manage own professional and self-development
- Grade 12 / or equivalent (Essential)
- Degree/diploma (Desirable)
- 1-2 years Customer Service Consultant experience (Essential)
- 6 months experience with Valtari Software (Desirable)
- Understanding and Speaking of English and one of the following languages: Shona or Ndabele (Essential)
- Knowledge of money transfer procedures
- Knowledge of online banking
- Knowledge of Mukuru products
- Knowledge of AML practices
- Computer skills
- Typing skills
- Telephone skills
- Verbal and Written communication skills
- Time management skills
- Organizational & administrative skills
- Attention to detail
- Sales/Converting skills
- Attention to detail
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