Service & Solutions Delivery Leader SGMMP

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Service & Solutions Delivery Leader SGMMP

Apply locations Singapore time type Full time posted on Posted 5 Days Ago job requisition id 522982

Job Title

Service & Solutions Delivery Leader SGMMP

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.   You are responsible for Your success in this position will be measured by achieving financial business targets, enhancing customer satisfaction metrics, and fostering strong employee engagement.

• Leading the strategic and operational activities related to delivery capabilities which includes field and remote services, professional and project management and related operations across Singapore, Malaysia, Philippines and the emerging markets comprising Pakistan, Myanmar, Cambodia, Maldives and Brunei.
• Drive a culture of performance and collaboration, provide leadership to create the culture changes required to ensure the organization is competitively positioned.
• Deliver financial goals in Equipment and Service revenue as well as drive profitable growth; gross margin focus with operational excellence across all Services. Accountable for services sales to drive optimal value throughout the service lifecycle.
• Oversees all facets of customer service and retention during customer lifecycle - driving optimal Customer Experience (NPS), against contractually agreed customer service levels.
• Ensure overall high level of talent and engagement - identify capability gaps and address via strategic workforce planning, including selection, development and performance management. 
• Accountable for driving continuous improvements in employee experience and engagement.
• Work closely together with the APAC Zone Services leadership team and Business Leaders to identify and execute best practices and improve the delivery of preventative maintenance services and service contracts.
• Manage, develop, and maintain a highly technical organization to install and service Philips products while improving customer satisfaction.
• Build digital and remote capabilities to enhance customer experience; drive more remote services capabilities to service customers and enhance customer response services.

To succeed in this role, you’ll need a customer-first attitude and the following

• Have extensive experience leading Service and Solutions Delivery, with a strong commercial background, preferably within the Healthcare industry.
• Demonstrated expertise in project management and delivery of complex projects.
• Possess strong commercial acumen and senior leadership skills, proven in developing individuals and teams to enhance business performance.
• Bring a customer-focused mindset, with a deep understanding of customer experience principles and a broad knowledge of current trends and opportunities in services and solution delivery, especially within the healthcare sector.
• Excel in interpersonal skills, adept at building and maintaining strong relationships across diverse stakeholders within a matrix environment.

About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business . • Discover our rich and exciting history . • Learn more about our purpose . If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran #J-18808-Ljbffr