Specialist Rider Engagement

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches. Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less! talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

In the dynamic role of Rider Engagement Specialist, you will be at the heart of our community, driving initiatives that enhance the experiences of Talabat riders across Bahrain. This role is your canvas to innovate, engage, and make a tangible impact on the lives of our riders, developing a sense of belonging and satisfaction that resonates through our entire network. What’s On Your Plate? Design and implement various rider engagement activities, including social events, and sporting, medical, and cultural initiatives. Analyze rider data to identify trends and insights, leveraging this information to drive strategic engagement initiatives and evaluate their success. Refine and manage the rider communication process to enhance its reach and effectiveness, ensuring more engaging and impactful interactions with riders. Build robust relationships throughout the organization, working in close collaboration with logistics managers, third-party logistics providers (3PLs), marketing, sales, and public relations teams. Cultivate external partnerships and secure deals that benefit our riders. Actively enhance the rider value proposition by influencing key factors that shape daily and monthly rider experiences. This includes optimizing rider support, enriching benefits and rewards programs, recognizing rider achievements, and ensuring the safety and well-being of our rider community. Oversee the rider engagement budget, managing expenditures, securing necessary approvals, and ensuring timely disbursements. Leading a dedicated team comprised of two highly capable individuals.

Qualifications

A Bachelor’s or Master’s degree, with a preference for backgrounds in business, communications, or a related field. At least 2 years of relevant experience in customer engagement, community management, or a similar role, preferably within a high-growth startup or tech environment. However, we are open to candidates from diverse backgrounds who can bring new perspectives to our team. Proficiency in Excel and data analysis Excellent communication and problem-solving skills, proven ability to adapt to change, and work effectively in a dynamic environment. A collaborative team player who thrives in a culture of innovation and inclusivity. #J-18808-Ljbffr