Desktop Support Engineer
Full time
at DICE
in
Online
Posted on April 28, 2024
Job details
Job Description:
- Must have VIP/Executive support experience.
- Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
- Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
- Providing desktop/laptop break/fix/maintenance support
- Providing support to growing mobility platform (iOS, Android and windows-based platform)
- Technology onboarding deployment and offboarding asset recovery
- PC and Laptop build
- Experience working in an ITIL based Service Desk
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