Fairmont Gold Receptionist

Inspiring and engaging. As the Fairmont GoldReceptionist, you will show your leadership and interpersonalstrengths to maximize the Rooms Operations, and ensure anexceptional guest journey. At Fairmont Austin, our exclusivelifestyle hotel floor, Fairmont Gold, is a privilegedhotel-within-a-hotel experience. Our dedicated Fairmont Gold teamstrives to deliver the highest level of personalized service toeach Fairmont Gold guest. The VIP service begins the moment youarrive at the specially reserved reception desk on the privateFairmont Gold floor.What YouWill Be DoingManage all aspects of the FairmontGold Experience and ensure all service standards are followed withfriendly and engaging serviceHandle guestconcerns and react quickly, tracking and notifying proper areas toguarantee memorable moments for ourguestsMaximize rooms revenue throughparticipating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies andpracticesWeekly reporting of department laborhours in accordance with forecast andbudgetMonthly reporting of Fairmont Goldexpenditures, profit and loss statements, and upsellrevenueTrack and forecast daily, weekly andmonthly Fairmont Gold occupancy levels and plan the department andstaffing accordinglyWork with the ExecutiveChef and Culinary Team to determine the Fairmont Gold Lounge menupresentationHandle guest concerns and reactquickly, logging and notifying properareasDevelop department onboarding program andtrain all Fairmont Gold colleaguesDevelop andmaintain strong guest relationships to ensure brandloyaltyProvide exceptional Conciergeinformation to our guests about local and areaattractionsOther duties asassigned