Job details
What we offer you as a FrontOffice Agent /Receptionist : One of the most competitive salaries inthecountryComplimentary meals on dutyAmazing learning anddevelopmentprogramsDiscounted rates at The Ned Doha Fantasticcareer growthopportunitiesA Front Office Agent / Receptionistworking with usentails the following : To process all guestscheck-ins byconfirming reservations in Opera verifying guestidentity,requesting form of payment, assigning room, and issuingroom key inaccordance with property policies and proceduresTosecure valid formof payment (e. g. credit card, cash) prior toissuing room keyTo setup accurate accounts for each guest uponcheck in according to theirrequirementsTo activate room keys usingelectronic key machine(Salto) and reissue new room keys to guestas necessary (e. g. lostkey) by verifying guest identity and usingelectronic key machineToassign room according to guest request andpreferences wheneverpossibleTo verify and adjust billing forguestsTo process allcheck-outs including express check-outs,resolving any late anddisputed charges, settling account,retrieving room keys, andrequesting comments on guest'sstayTo advise guest of anymessages (erg voicemail, mail faxes)received for them, and send toroom if requiredTo accommodaterequests for room changes whenpossibleTo assist with Stay OverreservationsTo file guest paperworkor documentation respectingGDPR guidelinesTo sell a room /accommodation to guests withoutreservations based on availabilityTocommunicate and prioritiserooms on Q' and keep track ofchanges in roomstatusTo co-ordinate with Housekeeping to trackreadiness of roomsfor check-in and to report guest concernsToconfirm reservationsand cancellationsTo instruct guests on how toaccess the internetand hotel facilities (spa, restaurants)To rundaily reports (numberof arrivals, departures), identify any specialrequests, and checkreports for accuracyTo complete designatedcashier and closingreports in Opera and to prepare the adjustmentforms needed forfinanceTo run credit card authorization report andcheck fordiscrepanciesTo charge late charges on guests bills(Minibar,Laundry, Cowshed products)To update guests details in thesystemaccording to the information provided on theRegistrationCardQualifications : Previous experience in the samerole in a luxuryhotelGreat interpersonal and communicationskillsExcellentproblem-solving skillsExceptional peopleskillsPassionate forhelping peopleFriendliness, efficiency and acan-do' attitude are what people have come toexpect whenthey visit us and our success will depend on yourwillingness to gothat extra mile.
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Hiring company
Confidential
-
Admin, Secretarial & PA Level 5 Inspire London CollegeAED 84
AED 1,837Duration: Upto 1 Week -
OFFICE ADMINISTRATION & RECEPTION Global EdulinkAED 135Duration: Upto 40 Hours
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https://en-qa.whatjobs.com/coopob__cpl___2019_1017513__2204?utm_source=2204&utm_medium=feed&keyword=Front-Office-AgentReceptionist&location=Al-Wakrah&geoID=12