Service Sales Engineer

JOB DESCRIPTION : Primary responsibility will be to provide commercial and administrative support to service department. To plan and attain sales target of service department. Handling service department operations including Day to Day work allocation & planning of service engineers / technicians for job execution at site. Coordinating service activities with inhouse technicians and sub contractors for territory of West India and key PAN India accounts Spare part management and accountability. To monitor billings and receivables. Collection of payments and necessary tax forms. Prepare quotations for service contracts and casual service jobs Prepare Maintain and update regularly the AMC data base and ensure renewal of contracts. Managing AMC accounts of customers. Prepare and Coordinate service schedules Prepare and update list of Warranty units and AMC units Visit key customers for meetings as and when required. Depute technicians to sites for service works and approve their expense vouchers. Monitoring service report files and database. Organizing training programs for on field service technicians and sub contractors including customer maintenance personnels from time to time. Supervising & monitoring customer complaint register to ensure no escalation of open calls Involving technical resource to analyze root cause of repeated complaints or failure and maintain reports of such findings and analyses for future reference. Checking of quality of work measurement certification billing certification & collection of payments. Material Planning delivery arrangement for Project/Service Checking of service reports and inform material requirement. Closing the complaints as per specified response time resolution and time Monitoring of movements of Service people. Coordination with Vendors/Contractors. Support the Sales Project & Service function in all aspects required from time to time INDUSTRY TYPE : Services Industry Manufacturing industry AirconditioningRefrigeration EDUCATION : B. E. (Mechanical Engineering) service engineering,sales automation,amc,warranty