IT Support
Job details
Job purpose To monitor and maintain the networks, application softwares and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs. Duties and responsibilities Providing first-level helpdesk and end-user support. · Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners. · Monitoring and maintaining computer systems and network infrastructure from end to end – patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc. · Administration and management of physical and virtual servers (patching, updating etc.). · Administration of user accounts (Active Directory, LDAP). · Troubleshooting system and network problems and diagnosing and solving hardware or software faults. · Repairing equipment and replacing parts as required. · Managing backup jobs. · Providing support, including procedural documentation and relevant reports · Supporting the roll-out of new applications. · Maintaining records of software licenses. · Managing IT Assets, inventory and other IT supplies. · Source and co-ordinate with vendors for procurement, maintenance and support issues. · Testing and evaluating new technology. Requirements · Proven 3 – 4 years of hands-on experience working in an end-user IT Support role or computer operations environment. · Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals. · Required technical troubleshooting skills for Windows 10, 11. · Knowledge on Windows Server 2012, 2016 and 2021. · Managing of Action Directory and User email accounts, Symantec Endpoint Protection and Veritas Backup Exec Virtualisation preferably VMware. · Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting. · Support for handheld smartphones and tablets. · Monitor and ensures compliance with company’s IT Security policies. · Patch management. · Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills. · Willingness to take ownership of task and express interests in learning new technologies and systems. · Cyber-security background will be an added advantage. Working conditions · Singapore based. · 5.5 work days / alternate Saturday
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