Senior Associate, Specialist, Platform and Projects, Consumer Banking Group
Job details
Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you. Key Accountabilities:
- To manage and consolidate business requirements, user requirement testing under the Consumer Finance Platform (CBG).
- Ensure system enhancement and projects assigned are implemented in time and meet business need.
- Support & manage production issues, this includes issues resolution, UAT of fixes and recoveries for customers.
- Engagement with business users to define system requirement for new products, services or features for existing or new technology systems for Card payments and Unsecured Loans.
- Review system enhancement requests and collaborate with Technology partners on the solution and delivery timelines.
- Plan and organise user acceptance tests for system enhancement using Agile Methodologies. This includes creating UAT test plan, data, managing UAT progress with Business Users & Technology teams, risk / and issues with timely resolution and updates to business team and key stakeholders.
- Collaborate with Technology partners on system implementation and related change management planning. This includes plans for live verification & sign-offs.
- Manage the investigation & resolution of system production issues with Technology team and Business Users.
- Good knowledge of credit and debit cards, unsecured loan product features, payments systems and its operations.
- Experience in creating and executing test cases, logging and tracking defects, status reporting using Confluence, JIRA systems.
- Independent, with good verbal and written communication skills.
- Self-motivated, organized, proactive, results driven and a committed team player.
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