Manager, Service Recovery Analyst, Group Infrastructure & Platform Services
Job details
Manager, Service Recovery Analyst, Group Infrastructure & Platform Services Posting Date: 19 Apr 2024 Location: Alexandra (City Area), Singapore, SG, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. About the Department Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. Job Responsibilities
- Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
- Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
- Participate in DR/BCM activities or infrastructure related upgrade
- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed
- Degree in computer science/engineering or related disciplines.
- Min 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence
- Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
- Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting
- Knowledge of ITIL of similar framework will be advantage
- Experiences in Wolters Kluwer's OneSumX, Hyperion, Ray, Informatica, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are good advantageous
- Excellent communication, interpersonal and analytical skills
- Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
- Excellent & proven Incident/Problem Management and organization skills a must
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Services', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Manager, Service Recovery Analyst, Group Infrastructure & Platform Services </b> <br> <br> <br> Posting Date: 19 Apr 2024 <br> <br> <br> Location: <br> Alexandra (City Area), Singapore, SG, 048624 <br> <br> <br> Company: United Overseas Bank Ltd <br> <br> <br> <br> <b> About UOB </b> <br> <br> <br> United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. <br> <br> <br> <br> <b> About the Department </b> <br> <br> <br> Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. <br> <br> <br> We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. 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To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead </li> <li> Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed </li></ul> <b> Job Requirements </b> <ul> <li> Degree in computer science/engineering or related disciplines. </li> <li> Min 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence </li> <li> Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets </li> <li> Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting </li> <li> Knowledge of ITIL of similar framework will be advantage </li> <li> Experiences in Wolters Kluwer's OneSumX, Hyperion, Ray, Informatica, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are good advantageous </li> <li> Excellent communication, interpersonal and analytical skills </li> <li> Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors </li> <li> Excellent & proven Incident/Problem Management and organization skills a must </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. 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This comprehensive Car Maintenance Engineering & Servicing training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Car Maintenance Engineering & Servicing has everything you need to excel.<br /> <br /> <strong>With this Car Maintenance Engineering & Servicing course, you will get a CPD accredited PDF certificate and our exclusive student id card absolutely free.</strong><br /> <br /> So Don't wait, enrol in Car Maintenance Engineering & Servicing and break free from the limitations of yesterday and embrace the possibilities of tomorrow!<br /> <br /> <strong>Description:</strong><br /> <br /> In this Car Maintenance Engineering & Servicing, you'll master the core skills of Car Maintenance Engineering, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Car Maintenance Engineering & Servicing will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job.<br /> <br /> Investing in Car Maintenance Engineering & Servicing isn't just about enroling in a course; it's about investing in yourself. It's about choosing growth, choosing confidence, and choosing a future where your skills speak volumes.<br /> <br /> <br /> <strong>Course Curriculum of Car Maintenance Engineering & Servicing Course: </strong> <ul> <li><strong>Module 01:</strong> Introduction To Safety And Maintenance</li> <li><strong>Module 02: </strong>General Maintenance For Car Mechanics</li> <li><strong>Module 03: </strong>Vehicle Warning Lights</li> <li><strong>Module 04: </strong>Tyres And Wheels</li> <li><strong>Module 05:</strong> The Engine</li> <li><strong>Module 06: </strong>The Cooling System</li> <li><strong>Module 07:</strong> The Fuel System</li> <li><strong>Module 08:</strong> The Electrical System</li> <li><strong>Module 09:</strong> The Drivetrain</li> <li><strong>Module 10: </strong>The Braking System</li> <li><strong>Module 11: </strong>Car Restoration Plan</li> <li><strong>Module 12: </strong>Restoring The Car's Interior</li> <li><strong>Module 13:</strong> Restoring The Car's Exterior</li> <li><strong>Module 14:</strong> Restoring The Engine</li> <li><strong>Module 15</strong>: Reassemble & Test Drive</li> <li><strong>Module 16:</strong> Hearing Conservation At Workplace</li> <li><strong>Module 17:</strong> Provision And Use Of Work Equipment Regulations</li> <li><strong>Module 18:</strong> Selection And Conformity Of Work Equipment</li> <li><strong>Module 19:</strong> Safe Functionality Of Work Equipment</li> <li><strong>Module 20:</strong> Inspection And Risk Assessment</li> <li><strong>Module 21:</strong> Maintenance And Training Of Work Equipment</li> </ul> <strong>Learning Outcomes:</strong> <ul> <li>Develop a strong foundation in safety protocols and maintenance practices applicable to car mechanics.</li> <li>Acquire comprehensive knowledge of general maintenance procedures for various automotive systems.</li> <li>Interpret and respond to vehicle warning lights, ensuring prompt and effective troubleshooting.</li> <li>Master the maintenance and care of tyres, wheels, and the intricacies of the vehicle's engine.</li> <li>Understand the functioning and maintenance requirements of the cooling, fuel, electrical, and drivetrain systems.</li> <li>Demonstrate proficiency in diagnosing, repairing, and maintaining the braking system of vehicles.</li> <li>Formulate and execute effective car restoration plans, covering interior, exterior, and engine components.</li> <li>Apply industry-standard practices for reassembly, ensuring a thorough and successful test drive.</li> </ul> <strong>Why buy this Car Maintenance Engineering & Servicing?</strong> <ul> <li>Chance to earn a Prestigious CPD Accredited Certificate upon completion of Car Maintenance Engineering & Servicing</li> <li>Get a free student ID card with Car Maintenance Engineering & Servicing</li> <li>Lifetime access to the Car Maintenance Engineering & Servicing course materials</li> <li>Get instant access to this Car Maintenance Engineering & Servicing course </li> <li>Learn Car Maintenance Engineering & Servicing from anywhere in the world</li> <li>24/7 tutor support with the Car Maintenance Engineering & Servicing course.</li> <li>Car Maintenance Engineering & Servicing is an entirely online, interactive lesson with voiceover audio</li> </ul> <strong>Certification</strong><br /> <br /> You have to complete the assignment given at the end of the Car Maintenance Engineering & Servicing course and score a minimum of 60% to pass each exam. 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This comprehensive Car Maintenance Engineering & Servicing training program is your ultimate guide to a successful career in this field. Whether you're a seasoned professional seeking to refine your expertise or a newcomer eager to jumpstart your career, Car Maintenance Engineering & Servicing has everything you need to excel.<br /> <br /> <strong>With this Car Maintenance Engineering & Servicing course, you will get a CPD accredited PDF certificate and our exclusive student id card absolutely free.</strong><br /> <br /> So Don't wait, enrol in Car Maintenance Engineering & Servicing and break free from the limitations of yesterday and embrace the possibilities of tomorrow!<br /> <br /> <strong>Description:</strong><br /> <br /> In this Car Maintenance Engineering & Servicing, you'll master the core skills of Car Maintenance Engineering, transforming from novice to confident expert. You will learn from industry experts, ensuring this immersive programme will ignite your creativity and fuel your problem-solving prowess with interactive exercises. And the reward? A coveted CPD-accredited certificate to showcase your newfound expertise. This Car Maintenance Engineering & Servicing will open doors to exciting careers, boost your earning potential, and give you the confidence to excel in a rapidly evolving job.<br /> <br /> Investing in Car Maintenance Engineering & Servicing isn't just about enroling in a course; it's about investing in yourself. It's about choosing growth, choosing confidence, and choosing a future where your skills speak volumes.<br /> <br /> <br /> <strong>Course Curriculum of Car Maintenance Engineering & Servicing Course: </strong> <ul> <li><strong>Module 01:</strong> Introduction To Safety And Maintenance</li> <li><strong>Module 02: </strong>General Maintenance For Car Mechanics</li> <li><strong>Module 03: </strong>Vehicle Warning Lights</li> <li><strong>Module 04: </strong>Tyres And Wheels</li> <li><strong>Module 05:</strong> The Engine</li> <li><strong>Module 06: </strong>The Cooling System</li> <li><strong>Module 07:</strong> The Fuel System</li> <li><strong>Module 08:</strong> The Electrical System</li> <li><strong>Module 09:</strong> The Drivetrain</li> <li><strong>Module 10: </strong>The Braking System</li> <li><strong>Module 11: </strong>Car Restoration Plan</li> <li><strong>Module 12: </strong>Restoring The Car's Interior</li> <li><strong>Module 13:</strong> Restoring The Car's Exterior</li> <li><strong>Module 14:</strong> Restoring The Engine</li> <li><strong>Module 15</strong>: Reassemble & Test Drive</li> <li><strong>Module 16:</strong> Hearing Conservation At Workplace</li> <li><strong>Module 17:</strong> Provision And Use Of Work Equipment Regulations</li> <li><strong>Module 18:</strong> Selection And Conformity Of Work Equipment</li> <li><strong>Module 19:</strong> Safe Functionality Of Work Equipment</li> <li><strong>Module 20:</strong> Inspection And Risk Assessment</li> <li><strong>Module 21:</strong> Maintenance And Training Of Work Equipment</li> </ul> <strong>Learning Outcomes:</strong> <ul> <li>Develop a strong foundation in safety protocols and maintenance practices applicable to car mechanics.</li> <li>Acquire comprehensive knowledge of general maintenance procedures for various automotive systems.</li> <li>Interpret and respond to vehicle warning lights, ensuring prompt and effective troubleshooting.</li> <li>Master the maintenance and care of tyres, wheels, and the intricacies of the vehicle's engine.</li> <li>Understand the functioning and maintenance requirements of the cooling, fuel, electrical, and drivetrain systems.</li> <li>Demonstrate proficiency in diagnosing, repairing, and maintaining the braking system of vehicles.</li> <li>Formulate and execute effective car restoration plans, covering interior, exterior, and engine components.</li> <li>Apply industry-standard practices for reassembly, ensuring a thorough and successful test drive.</li> </ul> <strong>Why buy this Car Maintenance Engineering & Servicing?</strong> <ul> <li>Chance to earn a Prestigious CPD Accredited Certificate upon completion of Car Maintenance Engineering & Servicing</li> <li>Get a free student ID card with Car Maintenance Engineering & Servicing</li> <li>Lifetime access to the Car Maintenance Engineering & Servicing course materials</li> <li>Get instant access to this Car Maintenance Engineering & Servicing course </li> <li>Learn Car Maintenance Engineering & Servicing from anywhere in the world</li> <li>24/7 tutor support with the Car Maintenance Engineering & Servicing course.</li> <li>Car Maintenance Engineering & Servicing is an entirely online, interactive lesson with voiceover audio</li> </ul> <strong>Certification</strong><br /> <br /> You have to complete the assignment given at the end of the Car Maintenance Engineering & Servicing course and score a minimum of 60% to pass each exam. 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Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.</strong><br> <br> One Education has been proud to produce an extensive range of best-selling courses, and <strong>CompTIA Network+ (N10-008) </strong>is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of ;<br> <br> Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today's society. To prove this, all learning materials for each course are available for at least one year after the initial purchase. <br> <br> All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical ;<br> <br> By completing <strong>CompTIA Network+ (N10-008)</strong>, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.<br> <br> Whatever your reason for studying CompTIA Network+ (N10-008), make the most of this opportunity from One Education and excel in your chosen field.<br> <br> Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign ;<br> <br> <strong>Course Design</strong><br> <br> The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.<br> <br> You are taught through a combination of <ul> <li>Video lessons</li> <li>Online study materials</li> </ul> <br> <strong>Will I Receive A Certificate Of Completion?</strong><br> <br> Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate and Hard Copy Certificate.<br> <br> <strong>Why Study This CompTIA Network+ (N10-008) </strong><strong>Course</strong><br> <br> It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.<br> <br> The <strong>CompTIA Network+ (N10-008)</strong> is fully available to anyone, and no previous qualifications are needed to enrol. 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We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. <br> <br> <br> Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing. <br> <br> <br> <br> <b> Job Responsibilities </b> <ul> <li> Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure </li> <li> Work on timely resolution for reported incidents so as to meet service level targets. 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To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead </li> <li> Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed </li></ul> <b> Job Requirements </b> <ul> <li> Degree in computer science/engineering or related disciplines. </li> <li> Min 5 years of experience in application development and support environment in Banking Finance, ETL, Data warehouse, and business intelligence </li> <li> Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets </li> <li> Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting </li> <li> Knowledge of ITIL of similar framework will be advantage </li> <li> Experiences in Wolters Kluwer's OneSumX, Hyperion, Ray, Informatica, Teradata, Big Data using Cloudera (CDH 5.8 or above), Hive, Impala, HDFS, YARN, Sqoop, Oozie, Hbase, kafka, Map Reduce/Spark are good advantageous </li> <li> Excellent communication, interpersonal and analytical skills </li> <li> Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors </li> <li> Excellent & proven Incident/Problem Management and organization skills a must </li></ul> <b> Be a part of UOB Family </b> <br> <br> <br> UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. 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Hiring company
United Overseas Bank
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