Concierge Supervisor

Job Summary: The Concierge Supervisor is responsible for overseeing the daily operations of the concierge team, ensuring exceptional guest service, coordinating guest requests, and maintaining a high level of professionalism at all times. Job Responsibility: - Supervise and coordinate the activities of the concierge team to ensure efficient operations and exceptional guest service. - Train, mentor, and provide ongoing support to concierge team members. - Handle guest inquiries, requests, and complaints in a professional and timely manner. - Assist with scheduling, payroll, and performance evaluations of the concierge team. - Monitor and maintain the cleanliness and organization of the concierge desk and surrounding area. - Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise. - Stay up-to-date on local attractions, restaurants, and events to provide guests with relevant information and recommendations. Candidate Requirements: - Previous experience in a customer service or hospitality role, with at least 1-2 years in a supervisory position. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work well under pressure and handle multiple tasks simultaneously. - Knowledge of the local area and attractions is a plus. - Flexibility to work evenings, weekends, and holidays as needed.

Skills

Skills: - Excellent customer service and communication skills - Strong leadership and supervisory abilities - Proficiency in problem-solving and conflict resolution - Knowledge of hospitality industry practices and standards - Ability to multitask and prioritize effectively - Strong organizational and time-management skills - Proficiency in using reservation and booking systems - Attention to detail and accuracy - Ability to work well under pressure - Knowledge of local attractions and services to assist guests