Store Manager - Alzayani Investments

Job Title: Store Manager Company: Al Zayani Investments Employment Type: Full-time Position Summary: Al Zayani Investments is seeking a highly motivated and experienced Store Manager to oversee our retail operations. The ideal candidate will be responsible for managing and coordinating all store activities, ensuring the smooth and efficient operation of the store. The Store Manager will be accountable for meeting sales goals, managing inventory, and providing excellent customer service. Key Responsibilities:  

• Manage all aspects of store operations, including sales, inventory, and customer service.
• Develop and implement strategies to increase sales and achieve targets.
• Monitor inventory levels and ensure adequate stock levels at all times.
• Train, mentor, and motivate store staff to provide exceptional customer service.
• Create and maintain a positive working environment for employees.
• Ensure compliance with company policies and procedures.
• Conduct regular store audits to maintain visual merchandising standards.
• Build and maintain strong relationships with customers to increase brand loyalty.
• Analyze sales figures and trends to identify areas for improvement.
• Prepare and present sales and financial reports to upper management.
• Perform administrative tasks such as scheduling, payroll, and budgeting.
• Takes ownership for the results and success of the store. Leads the Store Team in all aspects of delivering an unbeatable coffee experience to every guest, all of the time
• Takes accountability for adhering to all aspects of health and safety within the store-for customers, team members and external visitors, and keeping up to date with legislation and business guidelines relating to this area
• To take overall responsibility for delivering brand standards at all times, by ensuring that the store is opened/closed & operated in line with all Costa standards, policies and procedure
• To take overall responsibility for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer
• To ensure that all company policies and procedures are in place and carried out when maintaining cash and stock security
• Hold regular team meetings to communicate all key information and implement new initiatives to the store team in the most effective way using the most appropriate media including team meetings and shift briefings
• To deal with and resolve customer complaints in line with company policy / procedures
• To ensure the store has a robust succession plan in place
• To carry out regular and effective coffee chat and reviews with all team members
• To train, coach, develop and retain the team members to ensure that they deliver brand standards and an unbeatable coffee experience as well as achieving their full potential
• To ensure all marketing updates and new POS are implemented and maintained effectively
• To work with area/peer group to share best practice and support Operation Manager with other activities within the region
• To prepare for and input into regular business reviews with Operation Manager

  Qualifications: • Bachelor's degree • Minimum of 3 years experience in retail management. • Proven track record of meeting sales targets and increasing revenue. • Excellent leadership, communication, and interpersonal skills. • Strong organizational and time-management abilities. • Ability to work well under pressure and handle multiple tasks simultaneously. • Proficiency in Microsoft Office and inventory management software. • Knowledge of market trends and customer preferences. • Must be able to work flexible hours, including weekends and holidays.