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Home UAE Dnata Engineer Jobs | Technician Jobs in Dubai 2023

Dnata Engineer Jobs | Technician Jobs in Dubai 2023

Full time at Emirates in UAE
Posted on April 27, 2024

Job details

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Description:

Responsible for Technology Implementation and Operational Support of the relevant technology area for production & development, including configuration, testing, implementation and support. To support the IT production processes governing, Incident Management, Problem management, service level management, capacity management, availability management, & IT service continuity.

Job Responsibilities:

  • Ensure that assigned incidents are resolved within the agreed Service Levels and where applicable, workarounds are provided to minimise business impact.
  • Ensure that assigned problems are defined and analysed in line with the Problem Management Process
  • Ensure that solutions to problems meet the architectural and security standards within the technology area and impact to the business is minimised.
  • Provide technical consultancy and guidance to teams dealing within the technology area, and act as a technical member in project teams, delivering the work packages assigned
  • Provide technical input to assist with Capacity Management, IT Service Continuity and Availability.

Job Requirements:

  • Degree in Computer Science or other degrees in a subject relevant to IT
  • Experience working with Contact Centre Technologies and IVR Configuration
  • Information Technology. Network 5+ years
  • 3+ years of specialised technical experience
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