Client Support Manager

Bachelors, Masters (Computer Science) Technical Education Preferred • Responsible for smooth resolution of all Company related issues at CLIENT site.• Required to work with SID, Engineering and other teams to ensure issues / errors are resolved in a timely manner• Resolve problems by working as a contact person between Company and our clients. This includes coordinating with GD Leads as well as other key players (on and off shore).• To maintain excellent relationship with client and ensure connectivity and engagement with Client Representatives at all level of assigned accounts.• Manage Client Service Relationship and serve as one point contact for all issues related to the Company• Support the client through internal processes in order to execute timely deployments and /or ensure smooth operations.• Submit status reports to management summarizing completed projects/tasks.• Responsible for total incident ownership managing all high and critical incidents.• Manage and execute ad hoc reporting requirements• Required to visit client twice a year. Job Specification Above average skills in relational database management systems and ability to use SQL. ·Excellent verbal and written communication skills.·Excellent teamwork skills.·Proven ability to influence cross-functional teams without formal authority.·Must be able to travel for assignments if required. Information Technology and Services - Islamabad, Pakistan

#J-18808-Ljbffr Management & Operations, Sales