Quality Analyst

Hiring - Quality Analyst for US banking voice processJob descriptionRole and Key Responsibilities:Job descriptionQuality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inboundMeet departmental productivity requirementsParticipate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation.Participate in internal quality audits and designed to improve overall contact quality and recommend changes.Maintain strong program knowledge base, basic understanding of client products, services and/or program strategies.Contribute to maintaining forms and legends documents. Key skills & knowledge:Excellent knowledge on business understanding of Banking TerminologyGraduate degree with 2 - 5 years of experience is mandatoryShould be a QA in US banking process on papers is must(fraud/dispute)Strong attention to detail.Self-starter, sense of urgency and works well under pressure.Demonstrated ability to multi-task and meet timelines or deliverables.Proficient in Microsoft Office.Strong communication skills, both written and verbalShould be ready to work in shifts-NoidaCommunication Skillfor Rotation Shift and rotation Offs with 5 days workingshiftscab facility Interested Candidate can Share there resume at mayank.kumar@ienergizer.com PRB