Vice President (Facility Management OR Operations Management)

Role and Responsibilities:Transform technical-led operations to hospitality-led operationsOversee and manage day-to-day facility operations to develop operating efficiencies.Organizing and overseeing all facility activities to ensure a seamless and exceptional member experienceCoordinating with various functions, implementing efficient processes, and maintaining high-quality standards throughout the organization. Excellent communication and organizational skills are vital for effectively liaising with team, members, and other stakeholders.Request and escalation management - Should be able to handle member escalations, enforcing regulations, and ensuring efficient management of supplies and expensesLiaison with the Facility management teams to get the work done seamlesslyManage P&L and profitability for facility operationsIdentify and help ensure that the strategic goals for hospitality and operations are executed properlyResource allocation whenever and wherever neededEstablish standard operating procedures and new ways of workingEnhance touchpoint for ongoing customer engagementSetup centralized COEs and command centres for efficient facility operationsMust Haves:Ability to function independently yet communicate laterally and upwardly with ease Excellent interpersonal skills to effectively communicate and coordinate complex issuesExperience of handling projects with diverse and multiple internal/external stakeholders is crucialExcellent communication and Stakeholder Management is essentialManage work and deliver within a dynamic environmentLike challenges, and embraces change in a fast-paced environmentDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.Experience and Skills:20+ years or equivalent experience in hospitality, operations, or related experience. Customer service experience required15+ years of management experience of leading a team of individual contributorsMust have strong skills in project management, and business operations experience especially in the hospitality sectorBachelors / Masters or equivalent degree preferred in Operations Management, Hospitality, or other fields Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and additional duties may be assigned as needed ATS