Avaya Engineer - L3

We are Looking for Avaya Engineer - L3Shift Timing : 6 PM to 3 AM ISTPlease apply only if you are flexible to work towards late night hours.Functional:Implementation and Upgrading of Avaya Aura Products Including:Communications MangerSystem ManagerSession ManagerApplication Enablement (AES)Experience PortalContact Center Products (AACC, Elite, CMS)Session Boarder controller (Avaya & Oracle)Understanding of Avaya Cloud & Bridge.Good Understanding of CMS Reporting- Integrated and Designer.Avaya Messaging Apps- Aura Messaging & IX MessagingTroubleshoot L2/3 level incidents on core Avaya productsParticipate in P1/P2 escalation calls and provide customer timely updatesOpen tickets and manage escalations with Avaya and/or other manufacturers if necessaryCompliance with internal workflow and administrative duties (project task reporting, timesheets, ticket open/close policy, etc)Some travel requiredPeriodic on-call requiredSkills:Excellent customer relations/service skills.Communication both written and oral with excellent attention to clarity and delivery of information to a wide audience.Ability to prioritize and handle multiple tasks simultaneously.Strong analytical, reasoning and organizational and project task management skills.Exceptional attention to detail and follow through, including proper documentation.Ability to understand business systems technologies.Excellent Interpersonal SkillsSelf-motivated & ability to work on own or with teamsAbility to work under pressure, handle multiple work assignments, prioritize work and be held fully responsible for decisions.ACIS & ACSS - Avaya Aura Core Components certification preferred. ACIS & ACSS - Avaya Aura Communication Applications certification preferred.ACIS & ACSS - Avaya Equinox Solution with Avaya Aura Collaboration Applications certification preferred.Experience:8+ years of Implementation & Support Experience working on Avaya Aura Communications Manager and associated enterprise Avaya products.Proven expertise with Session Manager, System Manager & AES.Expertise with Avaya Contact Center portfolio including EAS, CMS, AAEPAvaya next generation applications such as Equinox, Breeze, etc. a plusCisco or other networking experience preferredComprehensive knowledge of technologies found commonly in a Contact Center environment. Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces.Experience with Avaya Cloud (ACO) and/or Ring Central Cloud (RCO) beneficial) PRB