IT Tier 2 Administrator

IT TIER 2 AdministratorReports to: IT ManagerTerm: PermanentLocation: Onsite, HyderabadRole OverviewThe IT TIER 2 Administrator will be responsible for overseeing systems uptime from a technicalsupport standpoint. He or she will be managing different applications that supports our day-todayoperation. In some instances, there must be coordinated efforts with our technical teamsin our Los Angeles headquarters, and Asia/Europe offices.Role ResponsibilitiesSupport, maintain and management of the following applications. Not limited to the listed since it will depend on the business need to add/remove if needed.Software Packaging/DeploymentVDI managementmacOS enterprise managementAntivirus console administrationMFAExchange/O365 managementSupport the production and back-office areas, ensuring 24/7 systems uptime for all users.Supporting in-house Microsoft Windows, based software as well as client-based systems.Participation, including assuming the role of overall IT point of contact with clients on conference calls and face-to-face meetings.Act as escalation point of contact with occasional 24/7 on-call support for major outages and client supportActive Directory Management & cleanupInternal / External Audits - Remediation actions.Login ScriptsPAC File administration management & maintenanceSoftware Testing for different clients.Be knowledgeable on new/improving tech solutions. Organizational enhancement/development and be able to provide feedback/report to upper managementQualifications5+ years' experience as an IT professional/EngineerStrong customer service skills, including strong written and verbal communication skills.Strong documentation and solutions delivery experience.Experience in companies >1000 staff.Experience in BPO and/or service provider companies with multiple locations a plus.Extensive experience in Windows-based software systems such as Active Directory, Office365/Exchange, Server, etc.Able to work in a fast-paced team environment.Use written and verbal communication skills to present department plans, feedback, goals, and activities to individuals and groups throughout the organization.Supporting in-house Microsoft Windows, based software as well as client-based systems.Basics of networking (routing and switching): Understanding the fundamentals and how is being applied at a LAN level or WAN.Verifiable experience in the following areasSCCM or Software packaging and deployment tool.VDIActive Directory management. (Users, computers, domain groups, OUs, etc.)Microsoft Operating systems, (windows 10, 11, server)Group policy managementProject managementProxy management and functionalityAbout VXIVXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most-respected brands.VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China.VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only didVXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position.In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders.For more information about VXI, visit: www.vxi.comFor more information about our partnership with Bain, please visit: https://www.baincapital.com/news/bain-capital-completes-acquisition-vxi-global-solutions PRB