IT Administrator Cum Operations

We are seeking a highly skilled and motivated individual to join our team as an ITAdmin cum Operations Manager. In this role, you will be responsible for providingtechnical support and overseeing various operational tasks to ensure smoothfunctioning of our organization's IT infrastructure and day-to-day operations. You willbe the go-to person for IT-related issues and will play a key role in maintaining theefficiency and productivity of our systems.Responsibilities:1. Helpdesk/Technical Support:Provide first-level support for Windows OS, MAC, Google Workspace,Office 365, antivirus software, and endpoint tools.Troubleshoot hardware and software issues, resolve technicalproblems, and provide guidance to end-users.Assist with the setup, configuration, and maintenance of desktops,laptops, and other IT peripherals.2. Networking Support:Assist with basic configuration and troubleshooting of routers,switches, and other networking equipment.Assist in setting up LAN/WAN connections, ensuring properconnectivity, and resolving network-related issues.Collaborate with network service providers to maintain a reliable andsecure network infrastructure.3. Systems Monitoring and Auditing:Implement and manage systems for employee time tracking,attendance, and background checks.Conduct regular audits of IT systems, ensuring compliance withsecurity protocols and industry standards.Evaluate and recommend new systems and software solutions toenhance operational efficiency.Coordinate software migrations, data migrations, and provide supportduring the transition process.4. Operations Management:Oversee the delivery and setup of new laptops for employees, ensuringproper configuration and installation of necessary software.Manage office landline services, including responding to inquiries,troubleshooting issues, and coordinating with service providers.Handle physical mail and courier services, ensuring timely delivery anddistribution.Requirements:Bachelor's degree in information technology, Computer Science, or a relatedfield.Proven experience in IT support and operations management.Strong knowledge of Windows OS, MAC, Google Workspace, Office 365, andantivirus software.Familiarity with basic networking concepts, routers, switches, and LAN/WANsetup.Excellent problem-solving skills and ability to handle technical issuesindependently.Strong organizational and multitasking abilities, with attention to detail.Good communication and interpersonal skills, with the ability to effectivelyinteract with end-users and stakeholders.Ability to adapt to changing technologies and prioritize tasks in a fast-pacedenvironment PRB