Store Manager
Job details
About the role Manage an entire Airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelinesKey Responsibility - · Develop store strategies to expand store traffic and optimize profitability· Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient· Drive sales of various Airtel plans, plan upgrades & and products - my Airtel app, WYNK, airtel TV etc. · Maintain store staff job results by coaching, counselling, disciplining, planning, monitoring, and appraising job results· Maintain inventory levels of Airtel assets - SIM cards, dongles, Wifi devices · Ensure adherence to pre-defined Airtel SOPs to run store operations smoothlySkills Required· Good communication and interpersonal skills · Ability to analyze data and derive insights · Customer centricity while making all decisions · Ability to drive large teams towards specific objectives · Ability to monitor store transactions · Digital Savvy, ability to manage digital assets Educational Qualifications· Graduate, preferably MBA PRB
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