Team Leader _ Insurance

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion.Please share resumes to mradula.verma@hcl.com.Job Title: Team Leader / Senior Team Leader - InsuranceLocation: ChennaiReports to: Associate / Deputy / Process Manager Purpose of the role:To manage and motivate operations team at offshore and ensure all deliverables are metTo provide training / regular updates to the team members on changes to the processes and proceduresTo coordinate with onshore teams where necessary and act as a point of contactTo drive conduct risks and ensure fair customer outcomesTo supply appropriate management information as and when requiredTo work to continuously improve performance of the team Key tasks and responsibilities:To manage operations team handling simple to medium to high Complex activitiesTo be responsible for meeting SLAs and other deliverablesTo coordinate activities between multiple support groups to ensure adherence to Service Levels & SLA cut-offsProcess Management and ensure day-to-day deliveryTo monitor and report on process compliance and Service DeliveryTo be able to promptly answer support related emails, phone calls and other electronic communicationsTo develop a plan for the team to use to reach its goalTo ensure process training is available for those responsible for executing the in-scope activitiesTo listen to team members' feedbackTo have one-on-one and regular feedback sessions with the employees; ensure proper feedback is provided and appraisal cycle is closed on time for all reporting employeesTo ensure full deployment of performance management processes like mentoring, coaching, one-to-one sessions, etc.To maintain the attrition level to the minimum through maintaining high employee motivation level and continuous employee developmentTo create plans, and conduct reviews; provide guidance and troubleshootingTo produce authorized management information and distribute to all relevant stakeholders at required intervalTo provide regular innovative ideas to improve the processes both in terms of quality and efficiency, and encourage the team members to do the same Essential:· Graduate in any stream· Certification in Insurance from international institutes like CII, LOMA etc. Desirable:Education/Qualifications.CFA Certification from CII, UKSix-sigma Green Belt Certification Essential:Specific Job Skills · Understanding of Operational Processes and procedures· Hands-on experience with MS Office · Knowledge of operating within a workflow management environment· Excellent communication - verbal and written· Analytical skills· Ability to inspire and motivate people to achieve high standards · Resource Planning· People development· Knowledge of HR policies and procedures · Working with Excel based Macros· Understanding of ALPS , CAPSIL, VAX and OpEX Experience: Desirable: · Minimum 60 Months of experience in Insurance Operations· Minimum 24 Months experience as Team Leader managing Insurance Operations· Experience in handling transition · Experience in working at client site Essential: Core Competencies (HCL Standards) · Customer orientation· Change & Innovation· The need to work in a regulatory environment Desirable: Inspirational Leader PRB