Customer Experience Expert
Job details
Customer Experience Expert -Mumbai, Maharashtra, India.Bringing Customer Experience to the next level, Strategy Product CX. Your next challenge:Maps Customer Journey.Defines Customer Journeys.Identify key moments of truth and pain points.Works on development of self-care with Digital and IT.Cultivates innovation: Creating new and better ways for the organization to be successful.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Drives Results: Consistently achieves results, even under tough circumstances. You're a match :Expertise in Customer Journey mapping. Expertise in Feedback Management methodology.Digital and Artificial Intelligence awareness (chatbot, web platform, …).Ability to build and follow Customer Experience Dashboard.Proven experience >3 years leading innovative Customer Experience approach.Experience in service B2B industry or possibly B2C.BA degree and MBA preferred in business, economic, market research or numerate subject. To get this challenge: Video call Discussion with TA Expert.Video call Discussion with Customer Experience Director.Video call Discussion/IN person with Country CEOVideo call Discussion with HRBP. Your teamCustomer Experience Team Your Location:Preferred: Mumbai, Maharashtra, India PRB
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