Senior Associate -Collection
Job details
About Lowe'sLowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.A brief about the team -The order-to-cash process includes all the steps from when a customer places an order to when the company receives paymentJob Summary:Collection rep is who can help us achieve our company financial goals. The Collections rep will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently.Core Responsibilities:Manage a specific portfolio of accounts Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.Contact customers with overdue accounts Initiate the dispute process on disputed invoices, or misapplicationsPerform credit limit reviews within their designated level of authorityNegotiate payment agreements within their designated level of authority.Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer's purchases, payments, history, ability to pay and our business strategy.Maintain strong communication with Outside Sales Representatives, Customer Service and LeadershipRelease orders!Soft collectionsAssist with special projects as requested.Experience :1.6Years - 3 YearsWith 1 years in O2C with Collections experience must PRB
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