ION Marketview Application Support Engineer

Natixis Corporate & Investment Banking is a leading global financial institution that provides advisory, investment banking, financing, corporate banking and capital markets services to corporations, financial institutions, financial sponsors and sovereign and supranational organizations worldwide.Our teams of experts in close to 30 countries advise clients on their strategic development, helping them to grow and transform their businesses, and maximize their positive impact. Natixis CIB is committed to aligning its financing portfolio with a carbon neutrality path by 2050 while helping its clients reduce the environmental impact of their business.As part of the Global Financial Services division of Groupe BPCE, the second largest banking group in France through the Banque Populaire and Caisse d'Epargne retail networks, Natixis CIB benefits from the Group's financial strength and solid financial ratings (Standard & Poor's: A, Moody's: A1, Fitch Ratings: A+, R&I: A+).Main responsibilities and duties of the role:Resolves incidents impacting business users as soon as possible Proactively investigates on incidents and pushes for resolution including workaround identificationCoordinates actions of various teams (developers, infrastructure, etc.) during Significant Incident ManagementEnsures adequate and frequent communications toward users, senior management and other IT stakeholdersManages User requests in a timely manner Prioritizes user requests based on their Urgency, their Impact and the contextEscalates requests to IT Teams or to other teams, if need be, but remains the main point of contact for the userPushes for sustainable resolutionsIn case of Incident, ensures the root cause is properly identified and remediation actions are defined and prioritized (Problem Management)In case of recurrent Request, pushes for the creation of a Feature Development, automation or online help updateActs as the IT Production preferred communication channel with all stakeholders Synchronises Support engineers, infrastructure teams, business users and other users across business linesMay extend his/her activities to complementary tasks like Testing or Business AnalysisJob Qualification: Methodology ITILInvestigation & diagnostic skillsAgilityFunctional & Technical skills IT process knowledgeTechnical skills (SQL, Python, XML, Script shell, Jira, etc.)electronic platform and RFQ knowledgeION market access gateways/ION Marketview and eTrading front end (MMI)- This is a Mandatory requirementSoft skills Communication & active listening skillsStress managementEmpathy with usersMultitaskingLanguage English fluent PRB