Customer Success Manager (Fully Remote)

At TNV Method, we're on the lookout for a Customer Success Manager who will be the driving force behind our client retention and renewal efforts. This full-time, permanent position is ideal for those looking to make a significant impact in the lives of our clients by ensuring they receive the highest level of satisfaction from our fitness and wellness platform.ROUND 1 - ONLINE SCREENING ROUND (MANDATORY)https://app.hireflix.com/public-application/660d79e8d69b9acd1c71cd50 - Takes 5 minutesJob Requirements:A Bachelor's degree in a relevant field or equivalent work experience.A minimum of 3-4 years of experience in a customer-facing role, preferably in a remote setting.Experience in Health, Wellness, Fitness, or a similar field is highly advantageous.A solid understanding of communication tools such as Google Meet, Zoom, and proficient in email correspondence.Demonstrated excellence in providing top-notch customer service and maintaining client relationships.Online Clinical Dietitian Expectations and Responsibilities:Act as the main point of contact for TNV Method customers, ensuring their success and satisfaction with our services.Drive the strategy for opportunity identification within our customer base, leading to successful renewals and upselling.Coordinate customer and internal resources to ensure timely resolution of any issues that arise.Facilitate the onboarding process for new clients and conduct regular check-ins to gauge customer health and satisfaction.Deliver quarterly business reviews to top accounts, fostering strong relationships and ongoing engagement.Gather and utilize customer feedback to preemptively address product or service issues.Maintain detailed records of customer interactions, tracking progress and outcomes.Keep up-to-date with the latest trends and best practices in the fitness and health industry.Technical Areas of Expertise:Exceptionally skilled in WhatsApp Communication Proficient in Salesforce CRM for customer data management and engagement.Able to analyze data and create insightful reports for strategic development.Knowledgeable in health and fitness to align with customer goals.Skilled in using WhatsApp, Google Meet, and Zoom for customer communication.Experienced in identifying upsell opportunities and managing renewals.Expert in managing multiple customer accounts with precision.Familiar with feedback collection for service improvement.Working Hours: Monday to Saturday, 8-9 hours per day. Some weekend work on Sundays may be required as per business needs.Job Types: Full-time, Permanent NO INTERNSHIPS or PART-TIME OPPORTUNITYSalary: INR ₹50,000.00 - ₹70,000.00 per month, dependent on experience and qualifications.Application Instructions: Submit your application complete with a resume and a compelling cover letter to hr@tanviparikh.com. Highlight your experience in customer success, particularly any experience within the health, wellness, or fitness sectors, and demonstrate how you can contribute to client retention and growth at TNV Method.This is a 100% work from home position PRB