Site Reliability Engineer

Experience in Cloud administration and troubleshooting(GCP is recommended) or AWS or AZURE • Experience with Kubernetes or comparable technology. • APIGEE OR API Management experience is Mandatory. • Experience with CI/CD technologies like Jenkins, GitLab • Experience with observability stacks like Dynatrace, Prometheus, ELK stack.( Create and manage alert ) • Understanding of Linux system and logging • Expertise in AWS/GCP cloud infrastructure desirable • Strong technical analytical, troubleshooting, and problem-solving skills. • Strong sense of ownership, urgency, and drive Excellent verbal, written, communication and receptive listening skills (English). • Respond to cases within SLA, with the appropriate level of urgency. Escalate issues to internal teams promptly when required. Familiarity with Jira will be a plus. • AWS/GCP Certifications are highly desirable. • An understanding of End-to-End business infrastructure components and maintain their health. • Eager to learn new technology • Should be a good team player Job Responsibilities: • Provide world class customer service experience both technically and with soft skills. • Assist customers troubleshooting cloud services. • First point of contact for internal cloud platform users. Apply technical acumen and customer-facing skills to effectively represent the public cloud team. • Manage the lifecycle of incidents, acting as the single point of contact for the customer ,impact analysis, internal stakeholder coordination and communication. • Implement key post escalation actions from post incident reports. • Follow best practices of incident response and site reliability. PRB