O2C- Collections - Management Trainee

Responsibilities • Responsible for meeting own targets of assigned activities • Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary. • Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment. • Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director. • Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner. • Monitor and follow up on the status of TBDA's/RMA's/CSO's/Reverse BNL's • Create and send manual invoice(s) electronically or overnight mail following our protocol • Research Operational issues with field personnel • Monitor accounts in the Escalation Protocol for payment or credit risk • Work with Database/FIT to correct entry errors and correct invoice(s) Qualifications we seek in you! Minimum Qualifications • B.Com or BBA, accounting, or finance emphasis a plus Preferred Qualifications/ Skills • Good communication & analytical skills • Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems. • Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment. PRB