Branch Operations Manager

JOB DESCRIPTION:Position Title:Branch Operations ManagerDepartment : NDSRank: Sr. Officer/Analyst Section: N. A.(if applicable)Reports To: Branch ManagerJob Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Whydoes this position exist?" and "What is it expected to accomplish?")This position exists to managing and control the branch operations and for ensuring smoothfunctioning of the branch set up and contribute to achieving the P&L objective. This role wouldcreate the second in command for the Branch Manager.The position is expected to accomplish a clean audit rating by handling transactions in linewith regulatory and internal guidelines and also to meet the expectations of internal andexternal clients. This position is also expected to supervise and guide staff on all operational &P&L related deliverables.Key Accountabilities (List the expected end results or KPIs that the incumbent is expectedto achieve for this job. Do not list more than 5)1. Manage & supervise various functions of Operations of the branch as per defined processnotes and in line with regulatory and compliance guidelines.2. Adherence to agreed TATs with business thereby ensuring customer satisfaction.3. Manage audit at branch and ensure minimum satisfactory rating at all times.4. Ensure that the workload distribution is done basis the volumes and transactions areauthorised in a timely manner and with Zero errors.5. Handle exceptions, deferrals and ensure closure within timelines. Ensure MIS and reportsare submitted in a timely manner.6. Maintain filing and documents maintenance as per filing process and quality initiativestaken at branch level.7. Process & Product improvement and initiatives to be taken through ideation and ensuringzero errors.8. Support branch target achievement through effective upselling and cross-selling to thecustomersJob Duties & responsibilities (List the principal duties of the incumbent. Use concisestatements that provide a clear understanding of the level of responsibility, complexity,creativity and analysis performed in this position.)1. Manage & control all operational functions of the branch with zero errors.2. Ensure adequate coordination with centralized operations teams to maintain high qualityservice and internal and external customer satisfaction.3. Ensure timely receipt and submission of regulatory and other reports by the Branch.4. Participate in process improvement exercises within branch/cluster.5. Identify areas where productivity enhancement and cost reduction initiatives can beintroduced.6. Initiate team meetings internally within Ops as well as with business teams of the branchand circulate minutes to all stake holders at regular intervals.7. Any other job duty and responsibility assigned to you by branch Head from time to time oron adhoc basis.8. Support and ensure delivery of the P&L objective for the branchExperience (Indicate nature and extent of work experience including number of yearsrequired, if applicable.)Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2years in a supervisory or managerial capacity. PRB