Order to Cash_Collection

We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.ResponsibilitiesDevelop and assess collection strategies to optimize the recovery of outstanding balances.Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.Contact customers for payment through phone and email, adhering to collections strategy.Escalate accounts within the customer's organization and internally as per collection strategy.Take necessary actions, including legal steps, to expedite resolution.Gather necessary information and prepare documents for settlement cases.Approve installment and settlement plans within the scope of authority.Track and follow up on customer payment promises related to settlements.Escalate accounts and take necessary actions for resolution, including legal steps.Prepare documentation/reports for governance meetings with Key Accounts Managers.Manage bad debt write-offs, including forecasting, approval, and reconciliation.Initiate refund requests for credit balances upon customer request.Create refund reports, reconciling requests with payments received.Review daily unidentified remittances report and assist with payment clearing.Perform customer accounts reconciliation.Respond to inquiries from customers or internal stakeholders regarding account reconciliations.Engage resolution owners for timely dispute resolution.Research and resolve disputes, including collaboration with internal and external stakeholders.Provide support for escalated dispute cases and inform customers of resolution outcomes.Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.Qualifications we seek in youMinimum qualificationsBachelor's degree in finance, Accounting, or related fieldRich experience in collections, dispute resolution, and cash application.Strong analytical and problem-solving skills.Excellent communication and negotiation abilities.Previous experience in governance meetings and managing relationships with Key Accounts ManagersPreferred qualificationsDetail-oriented with a focus on accuracy and continuous improvement.Familiarity with industry regulations related to collections and dispute resolution.In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.Hands-on experience in navigating complex collections and dispute scenarios.Interested candidates send their updated resume to: - riya.bhadauria@genpact.com PRB