Multi-Skilled Servicing Professional (6 month fixed term)

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Summary To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Duties and Responsibilities   Deals with client enquiries via telephone (inbound and outbound), email, web chat First contact resolution of applicable queries/ transactions Deals with first level escalations and complaints Effectively manage customer expectations Processing new and existing business on behalf of customers and advisors Personal Attributes Customer Centric Problem Solving Action Oriented self-starter Collaborative Computer literate Strong Communication (verbal/ written) Qualifications and experience: Role Requirements Matric (with Maths) or equivalent NQF level 4 qualification. Skills Education Matriculation Certificate (Matric) (Required) Closing Date 29 April 2024