Call Centre Agent

As a global premium leader in the fishing industry, the Oceana Group seeks to bring on board exceptional professionals who will help advance our mission to positively impact lives.Our core business is the catching, processing, marketing and distribution of canned fish, fishmeal, fish oil, lobster, horse mackerel, squid and hake. But that's just on the surface, deep down we are so much more. We are ranked as one of the top 20 seafood companies in the world by market capitalisation. We have a global presence and Oceana is a black-owned company and a level 1 B-BBEE contributor.Lucky Star Marketing is looking for a Call Centre Agent who will provide high-quality customer service by ensuring their needs are met, while doing so effectively and efficiently in line with business requirements. This position is based in Cape Town.Key Responsibilities:Ensures all customer orders are receipted (correctly processed and allocated)Ensure customer orders including EDI, are accurately processed and quality checked in alignment with Lucky Star approved pricing.Ensure Local and Third-Party orders have been planned and executed.Queries are dealt with in an efficient manner; providing a high level of serviceBasic product and business knowledge and may re-direct customers to the appropriate department to solve problems and answer queriesPrepare correspondence (email), receive applications and processes reportsInternal and external Customer liaisonCRM related functions including but not limited to recording, filing, reporting and retrievalCo-ordinate upliftsRequired Qualifications and Experience:Grade 12 and tertiary qualification will be advantageousRelated experience in FMCG/Ordering BackgroundRelated experience in Customer Relationship ManagementSAP experience will be advantageousKnowledge, Skills and Competencies:Good administrative skills and above average attention to detailGood written and verbal communication skills (English required, any additional languages will be beneficial)Organised and professional working styleAccountable and adaptable, with high values of integrity and confidentialityTeam player and the ability to work without supervision and use own initiativeProficiency in MS Office with strong Excel skills.Ability to analyse data (such as pricing), with discretionEssential Behavioral Competencies:Customer centric and service orientatedAbility to build relationshipsAbility to think quickly and find alternate solutionsMulti-tasking Attention to detailGood planning and organizational skillsGood verbal & written communication skills Resilient with high stress toleranceAssertivenessFast learner with potential for growth