Manager Quality_Travel Process Mandate

Roles and Responsibilities - Urgent requirement for the position of Manager QualityRoles & responsibilities-Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned ProcessesShould have time and people management skillsQuality Activities - Documentation for Transaction MonitoringKeeping Track on Process TrendsAnalyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and MotivationalDip check compliance - Weekly basisCalibration compliance - Weekly basisWeekly and Monthly reports - Weekly and Monthly basisIdentify bottom Quartile and steps to improve them.Analyze and Report Trends in Agents/Process performanceImplement corrective action plans as and when requiredParticipate in quality systems improvement activities using six sigma methodologiesRecommend initiatives to improve transaction Quality through new quality tools and Motivational approachDesired Candidate ProfileWell versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).Strong supervisory skills with an eye for detail. Result Oriented.Excellent written and verbal communication skills in English.Organized and Methodical, Target and deadline driven.Knowledge of all QC Tools like Pareto, Six Sigma etc. PRB