Quality Auditor

Role: Quality AuditorLocation: Powai, Mumbai(https://goo.gl/maps/7f4PtpTeRnjQXdpH6)Kindly note that this will be a Work form Office Opportunity Working Days: 6 days workingQualifications: Any GraduationYears of Experience: Minimum 6 Months in BPOAbout Truemeds:Our vision is to make healthcare affordable and accessible to all. We are a technology-driven, telehealth platform that aims to reduce healthcare expenses multifold and improve healthcare outcomes by democratizing medicine purchases in India. Truemeds is able to recommend best value medicines from top 30 pharma brands in India to customers with precise scientific matching and outcomes history leading up to 70%+ savings for customers!No one should have to choose between their health and their healthcare costs. With this vision - we aim to make healthcare affordable and accessible to all. We are a technology driven, tele-health platform that aims to reduce healthcare expenses and improve healthcare outcomes by democratising medicine purchase in India. We aim to become the go-to e-pharmacy for the "Smart consumer" to go for best value medicines..Job Responsibilities:· BPO experience is mandatory· Understanding of the Audit & Coaching process· Ability to observe, analyse and give constructive feedback.· Hands on experience in MS-Office- preferably in MS-Excel, Word, and Power Point· Should have experience in audit calls, documentation, feedback, reporting, training & coaching.· The ability to identify gaps and provide inputs to improve performance.· Conduct call audits as per guideline of the business.· Should be Aware about 7QC tools· Provide regular feedback and coaching based on the performance, and Coach outliers on a one-to-one basis· Responsible for generating daily, weekly & monthly reports for internal purposes.· Must be proficient in English language and good verbal and written communication skills.· Required to publish reports of quality daily/weekly based on quality checks /Quality Plan· Based on forecast decide the quality ratio, CAPA reports for improving quality· Must be in a position to do critical analysis for external errors and plan improvements for the process· TNA/TNI/TTQ experience· RAG analysis and BQM to identify bottom performers and support management. Top links -https://www.youtube.com/watch?v=D3Fb4K-m_14 https://www.moneycontrol.com/news/trends/truemeds-aims-to-become-household-name-for- medicines-at-true-prices-founders-8444131.htmlhttps://yourstory.com/2022/04/funding-healthtech-startup-truemeds-22m-series-b-westbridge- capital/amp PRB