Director of Operations

Company DescriptionFeatured by Everest Group among the top QA companies to watch out for, ImpactQA is a global software testing and quality assurance consulting company that provides services such as Quality Engineering, AI-based Test Automation, Performance Engineering, Security Testing, and a suite of continuous and automated testing services integrated seamlessly into the Software Development Life Cycle. Leveraging more than a decade of experience, we cater to a diverse portfolio of clients across a spectrum of business domains. Our esteemed client roster includes Coinbase, Starbucks, TEREX, DTDC, Schneider Electric, PowerSchool, Lone Wolf, Majid Al Futtaim, PVR, Yes Bank, Panasonic, Deloitte, Rocket Internet, KFC, Terex, and many more. We offer unique combinations of onshore, offshore, and crowd testing ensuring cost efficiency and support tailored to Agile and Continuous Testing environments. Our headquarters is in New York, and we have delivery centres in the US, UK, and India.At ImpactQA, our strength is in efficiently delivering leading-edge software testing services and support to customers, and we're proud to set the standard for success in our industry. To help us continue growing, we're seeking an experienced director of operations to join a highly skilled team. The ideal candidate will have senior management experience in a dynamic setting. The role requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that push boundaries. The director of operations will work closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success for the company.Designation: Director OperationsObjectives of this role Collaborate with engineering managers in the development of performance goals and long-term operational plansMaximize efficiency and productivity through extensive process analysis and interdepartmental collaborationSet strategic goals for operational efficiency and increased productivityWork with engineering & support managers in the development of financial and budgetary plansAnalyse current operational processes and performance, recommending solutions for improvement where necessary Roles and ResponsibilitiesStrategic Planning: Developing and implementing operational strategies to achieve company goals. This may involve budgeting, forecasting, and setting performance targets.Team Management: Overseeing and managing (hiring and firing) teams across different departments, ensuring the efficient coordination of activities and effective communication. Knowledge of multiple operational functions and principles, including finance, HR Ops, customer service, and employee managementProcess Improvement: Identifying areas of improvement in operational processes, developing plans to streamline operations, and working with teams to implement changes.Performance Monitoring: Monitoring key performance indicators (KPIs) to assess the performance of operations and make necessary adjustments. This may involve data analysis, reporting, and making strategic decisions based on findings.Project Management: Leading and overseeing various projects to ensure they are executed on time, within budget, and meet quality standards.Decision Making: Making decisions on operational matters and resolving complex issues that may arise in day-to-day operations.Relationship Management: Managing relationships with external partners, vendors, and suppliers to ensure effective collaboration and adherence to service-level agreements.Compliance and Risk Management: Ensuring compliance with relevant regulations, policies, and procedures. Identifying operational risks and implementing measures to mitigate them.Communication: Facilitating effective communication between teams and departments to align goals, disseminate information, and resolve conflicts.Stakeholder Engagement: Engaging with various stakeholders, such as senior management, board members, and customers, to provide updates, address concerns, and maintain positive relationships.Implement and adhere to the company's policies and standards, and ensure that laws and regulations are being followed. Ensure compliance with all applicable laws and regulations. Required skills and qualificationsOverall 15+ years of experience and 5+ years in a senior leadership role in a field related to IT service industry5+ years of experience in business operations, strategic planning, and project management preferredMasterful organizational, communication, and leadership skills, backed by previous professional successSuperior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee managementProven ability to plan and manage operational processes for maximum efficiency and productivityAbility to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demandsStrong working knowledge of industry regulations and legal guidelines - US and IndiaB.E./B. Tech in Computer Science, Information Technology, or relevant professional experienceExcellent communication skills, with the ability to produce high-quality written documentation.ImpactQA Is Committed to EqualityResearch shows that to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.ImpactQA is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.  PRB