CRM Executive (Real Estate)

Role - Customer Relationship Management Executive About us: -ALYF is India's first technology-enabled, asset light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ALYF 's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.Founded by Business Head of India's first PropTech Unicorn, ALYF has secured $1.5 million in seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.Job Summary:As a Customer Service Executive in the real estate industry, your primary responsibility will be to provide excellent customer service and support to existing clients and rental tenants for any grievances. You will act as a liaison between the company and customers, ensuring their needs are met and addressing any inquiries, concerns, or issues they may have. Your role is crucial in building strong relationships, promoting customer satisfaction, and enhancing the overall experience throughout the buying, selling, or renting process.Key Responsibilities:1. Customer Support and Assistance:Respond promptly to customer inquiries via various communication channels (phone, email, in-person) and provide accurate information regarding properties, pricing, availability, and relevant processes.Guide customers through the buying, selling, or renting process, providing detailed explanations of documentation requirements, legal procedures, and financial considerations.2. Relationship Management:Build and maintain strong relationships with customers to understand their preferences, needs, and expectations.Follow up with customers to gather feedback, address concerns, and ensure satisfaction with the services provided.Anticipate customer needs and provide personalized recommendations or solutions to enhance their experience.3. Documentation and Administration:Ensure accurate and timely completion of necessary documentation (KYC, Payment receipt, Agreements) and other legal documents.Coordinate with internal teams, including sales, marketing, and legal, to ensure seamless and efficient processing of customer requests and transactions.Maintain organized MIS and up-to-date customer records and databases.4. Conflict Resolution:Handle customer complaints, disputes, or conflicts professionally and empathetically, aiming to find mutually satisfactory resolutions.Escalate complex or unresolved issues to the appropriate departments or management, following established procedures.Qualifications and Skills:Graduate or Post Graduate (Bachelor's degree in a related field preferred).Previous experience in customer service, preferably in the real estate industry, with at least 2 years of experience.Excellent communication skills, both verbal and written.Strong interpersonal skills and the ability to build rapport with diverse customers.Proficiency in using CRM software's, MS Office, databases, and other relevant tools.Good knowledge of real estate market trends, property types, and legal procedures.Detail-oriented with strong organizational and multitasking abilities.Problem-solving skills and the ability to handle customer complaints and conflicts with tact and professionalism.Flexibility to work in a fast-paced environment and adapt to changing priorities.         Required Experience: 2-4 years         Work Location: Vikhroli and Chembur         Working Days: 6 Days (Monday to Saturday) PRB