Human Resources Admin - Senior Process Associate - English - On site Johannesburg

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.  Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.  We are inviting applications for the role of Human Resources Admin - Senior Process Associate - English - On site Johannesburg In this role, you will be responsible to work closely with and within HR team and you will be leading important HR projects. Responsibilities • Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client • Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.) • Initiate, design and implement business process excellence improvements • Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business. • Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization.  • Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests. • Operation Management: Responsible for repeatable, predictable and measurable operations • In-depth understanding of HRO processes supported by Genpact for different geographies.  • Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.  • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.  • Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. • Escalate issues and seek advice when faced with complex issues/problems.  • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically.  • Creates a logical plan, realistic estimates and schedule for an activity or project segment.  • Ensures progress, issues and agreements are properly documented and acted upon.  • Assist Team with performing "Root Cause Analysis" on issues faced and suggest appropriate corrective and preventive actions. • Actively participate in all process related business meeting in-person or virtually through conference calls.  • Liaise with Genpact Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits. Qualifications we seek in you! Minimum Qualification • B. Com/M. Com/ with overall relevant experience in HR domain. Preferred Qualification • South Africa HR Admin & Coordination experience is required -HR Experience in South Africa • Work experience in team handling role. • Workday Experience a plus • HR Domain certification would be a plus  • Excellent MS Office and Excel skills  • Proficient with Operational Excellence Practices • Quality - Lean and six sigma knowledge and quality driven person • Must demonstrate a high level of self-motivation, energy and flexibility • Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis What can we offer? • Attractive salary; • Stable job offers - employment contract • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact supports professional tranings and great career development opportunities • Free access to our award-winning learning platform  • Benefits such as Medical Aid, Retirement and risk ben In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.