Home United Kingdom Customer Service Advisor
Home United Kingdom Customer Service Advisor
Customer Service Advisor
Job details
Full time : Permanent Salary : £23,504 rising to £24,064 at 9 months in role, plus uncapped commission Hourly rate: £12.05 Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Merthyr? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 9 months of being here, plus incentives and bonuses
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
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The Customer Service Training & Management basically contains greeting the customer with correct body language, keeping eye contact, ask a question to understand the customer’s need or desire, response with value and positive language, avoid meaningless talk while dealing with angry customers and the most importantly adopting correct tone of voice.<br /> <br /> <strong>Why Should You Choose Customer Service Training & Management</strong><br /> <br /> Properly curated course with comprehensive syllabus<br /> 1 year accessibility to the course<br /> Full-time tutor support on working days (Monday – Friday)<br /> Efficient exam system, assessment and instant results<br /> Free e-Certificate<br /> Instant certificate validation facility<br /> Internationally recognised accredited qualification<br /> Access to the course content on mobile, tablet or desktop from anywhere anytime<br /> Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.<br /> <br /> <strong>COURSE CURRICULUM</strong> <ul> <li>Understanding Customer Service</li> <li>Identifying Customer Expectations</li> <li>Providing Excellent Customer Service</li> <li>Focusing on the Customer</li> <li>Customer Service and the Telephone</li> <li>Handling Complaints</li> <li>Enduring Stress</li> <li>Understanding Leadership</li> <li>Six Critical Elements</li> <li>Five Practices of Leadership</li> </ul> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Manager Customer Service,Customer Service Manager,Customer Service Engineer', 'eligibility' => null, 'school' => 'Adams Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 3 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '90% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '121846', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Level 5 Diploma in Customer Service', 'external_link' => 'http://inspirelondoncollege.co.uk', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 4 Weeks', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Inspire London College', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '18', 'nondiscounted_base_price' => '180', 'currency' => 'GBP', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => '<strong>Level 5 Diploma in Customer Service - Upon successful completion, learner will get an Endorsed Diploma from TQUK.</strong><br> Customer Service Diploma is one of the best Customer Service Diploma offered by ILC to provide Knowledge about Communication in the Business Sector to those who are looking to work in Customer Service Skills Sector. ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.<br> <strong>Modules Outline of Level 5 Diploma in Customer Service</strong><br> <strong>Module 1: Customer Service</strong> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Connect with customers through online tools</li> <li>Deal with difficult customers</li> </ul> <strong>Module 2: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 3: Communication Strategies</strong> <ul> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal Customer Service Skills</li> <li>Use the STAR method to speak on the spot</li> <li>Listen actively and effectively</li> <li>Ask good questions</li> <li>Use appreciative inquiry as a communication tool</li> <li>Adeptly converse and network with others</li> </ul> <strong>Module 4: Call Center Training</strong> <ul> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective 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ILC is one of the Leading Online Customer Service Skills Diploma providers in the United Kingdom and Customer Service Skills Diploma includes 06 important modules that teach the learner about their need and succession in their professional life.<br> <strong>Modules Outline of Level 5 Diploma in Customer Service</strong><br> <strong>Module 1: Customer Service</strong> <ul> <li>State what customer service means in relation to all your customers, both internal and external</li> <li>Recognize how your attitude affects customer service</li> <li>Identify your customers' needs</li> <li>Use outstanding customer service to generate return business</li> <li>Build good will through in-person customer service</li> <li>Provide outstanding customer service over the phone</li> <li>Connect with customers through online tools</li> <li>Deal with difficult customers</li> </ul> <strong>Module 2: Customer Support</strong> <ul> <li>Define customer support</li> <li>Know the different venues for customer support</li> <li>Recognize challenges of customer support</li> <li>Learn different applications</li> <li>Know proper forms of documentation</li> <li>Learning to be proactive in customer support</li> </ul> <strong>Module 3: Communication Strategies</strong> <ul> <li>Understand what communication is</li> <li>Identify ways that communication can happen</li> <li>Identify barriers to communication and how to overcome them</li> <li>Develop their non-verbal and par verbal Customer Service Skills</li> <li>Use the STAR method to speak on the spot</li> <li>Listen actively and effectively</li> <li>Ask good questions</li> <li>Use appreciative inquiry as a communication tool</li> <li>Adeptly converse and network with others</li> </ul> <strong>Module 4: Call Center Training</strong> <ul> <li>Define and understand call center strategies.</li> <li>Identify different types of buying motivations.</li> <li>Create SMART Goals.</li> <li>Familiarize myself with strategies that sharpen effective communication.</li> <li>Use proper phone etiquette.</li> <li>Set benchmarks.</li> </ul> <strong>Module 5: Coaching Sales People</strong> <ul> <li>Understand the definition of coaching</li> <li>Identify and monitor key information</li> <li>Communicate effectively</li> <li>Use coaching techniques</li> <li>Avoid common mistakes</li> </ul> <strong>Module 6: Contact Center Training</strong> <ul> <li>How to get management involved in training.</li> <li>Why peer training works.</li> <li>That manners are important with a contact center.</li> <li>How to build rapport with the callers.</li> <li>How to deal with difficult customers.</li> </ul> <strong>Module 7: Handling Difficult Customers</strong> <ul> <li>Cultivate a positive attitude</li> <li>Manage internal and external stress</li> <li>Develop abilities to listen actively and empathize</li> <li>Build a rapport with customers in person and over the phone</li> <li>Understand the diverse challenges posed by customers</li> <li>Develop strategies to adapt to challenging circumstances</li> </ul> <strong>Module 8: Meeting Management</strong> <ul> <li>Planning and Preparing</li> <li>Identifying the Participants</li> <li>How to choose the time and place</li> <li>How to create the agenda</li> <li>How to set up the meeting space</li> <li>How to incorporate your electronic options</li> <li>Meeting Roles and Responsibilities</li> <li>Use an agenda</li> <li>Chairing a Meeting</li> <li>How to deal with disruptions</li> <li>How to professionally deal with personality conflicts</li> <li>How to take minutes</li> <li>How to make the most of your meeting using games, activities and prizes</li> </ul> <strong>Module 9: Negotiation Skills</strong> <ul> <li>Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating</li> <li>Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA</li> <li>Lay the groundwork for negotiation</li> <li>Identify what information to share and what to keep to yourself</li> <li>Understand basic bargaining techniques</li> <li>Apply strategies for identifying mutual gain</li> <li>Understand how to reach consensus and set the terms of agreement</li> <li>Deal with personal attacks and other difficult issues</li> <li>Use the negotiating process to solve everyday problems</li> <li>Negotiate on behalf of someone else</li> </ul> <strong>Module 10: Sales Team Motivation</strong> <ul> <li>Discuss how to create a motivational environment</li> <li>Understand the importance of communication and training in motivating sales teams</li> <li>Determine steps your organization can take to motivate sales team members</li> <li>Understand the benefits of tailoring motivation to individual employees</li> <li>Apply the principles of fostering a motivational environment to your own organization</li> </ul> <strong>Certificate</strong><br> Upon successfully passing the Final Test Learner needs to pay for Certificate of Completion from ILC (either in PDF format or Hardcopy) or Customer Service Endorsed Diploma from TQUK (Hardcopy). <ul> <li>Certificate of Completion (PDF format) = £40</li> <li>Certificate of Completion (Hardcopy) = £60 + postage charges £15</li> <li>Endorsed Diploma from Awarding Body TQUK (Hardcopy) = £99 + postage charges £15</li> </ul> ', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Business Manager,Head Customer Experience,Office Manager', 'eligibility' => '', 'school' => 'Inspire London College', 'keywords' => 'Customerservice,Customer Service,خدمة العملاء,الإدارة,Communication Skills, Level 5 Diploma in Customer Service', 'location' => 'Online', 'duration' => 'Upto 4 Weeks', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Service', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43389238', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Advisor', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><p><p><b> Full time </b> : Permanent </p><p><b> Salary </b> : £23,504 rising to £24,064 at 9 months in role, plus uncapped commission </p><p><b> Hourly rate: </b>£12.05</p><p><p> Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. </p><p> </p><p> Why not use your skills to make a difference and join our Billing Team in Merthyr? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. </p><p> We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. 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Customer Service Advisor at EE. Please apply or share https://jobs.laimoon.com/jobs/externalview/43389238' $emailText = 'Hiring now! Customer Service Advisor at EE. 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Hiring company
EE
-
Customer Service & Management Adams AcademyAED 95
AED 955Duration: Upto 3 Hours -
Level 5 Diploma in Customer Service Inspire London CollegeAED 84
AED 661Duration: Upto 4 Weeks
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